Atlassian Automation

Hi,  I am looking at moving a ticket created in the SD portal to another project and emailing the requester the new  ticket number so they can access the ticket in the new project.  ...

• Question
• automation

The task successfully changes from TO DO to IN PROGRESS but assignee fails with this message: "Unknown fields set during transition. Field may not be on transition screen. Fields ignored -Assignee...

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• automation

I know there is functionality on Jira Cloud but not on Server, so is there another way to do this?

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• automation
• bitbucket
• jira-server

Hi, I am trying to write an Jira Project Automation that sends a webrequest.  If I get a response code that is NOT 200 I would like to send another webrequest to another url. I am trying to u...

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• automation
• cloud

I have seen the tutorial to sync a value across issues for a specific field change.  Is there a way to have a single automation rule when trying to keep issues in sync for many different fields,...

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• automation

I have an automation rule which runs when an issue is linked and tries to copies the field values from the linked issue over to the source issue. It seems to run fine and issue keys seem to match wha...

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• automation

i need to send email to project users i try {{issue.project.users.emailaddress}} this value but in logs - "Could not send email, the 'To' address field is empty. If you have referenced a field i...

• Question
• automation
• jira
• jira-server

Hi there!   Is it possible to block duplication of subtasks within the parent issue when changing its status backward / forward? Please have a look at the below;   When: Issue Transit...

• Question
• automation

Situation: We use Jira Cloud, and the Service Desk for internet ticketing. When a user creates a ticket, three knowledge base articles are suggested. More often than not, these are overlooked by t...

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• automation
• cloud
• jira-service-desk
• knowledge-base
• smart-value
• +1 more tag...

I am trying to create a rule that searches another project and links any issues found in that search to the trigger issue. Also doing similar rules that pulls matching field data from one project an...

• Question
• automation

Hi everyones, Is someone can tell me why this is not working? I use jira automation to create task. My problem is when I create more than one issuelinks. this solution works for components. so i k...

• Question
• automation

I need a way to create a filter and a swimlane in Jira Automation. In our Jira project I created a script that is triggered upon a new version being made that creates 5 cards and assigns a specifi...

• Question
• automation
• cloud

Hi all,   I am trying to figure out what I am doing wrong here. I get the email sent with the right list, summary, etc. But, the stated issue priority and due dates are always blank (even thou...

• Question
• automation
• jira
• smart-value

Hi, I am trying to come up with a way to accomplish the following using Automation for Jira: - Issue is linked to multiple issues. (IE: Issue A links to Issue B, Issue C, and Issue D using as a Shi...

• Question
• automation
• jira-cloud

I am trying access control chart information for a particular project using smart values, so that I can have automatically updated lead/cycle times for our work sent out to clients in an automated em...

• Question
• automation
• cloud

I am trying to track how much time issue spends in status "in progress" and transitions to "Done" by automatically updating "time spent". Idea is to have "time spent" start tracking as soon as ...

• Question
• automation

My requirement is, I would like to automate parent issue transition when 2 or more sub-tasks of that parent issue are in a certain status.   Example: If parent issue is in open status, and whe...

• Question
• automation
• cloud
• jira
• sub-task
• workflow

The goal is to create an automation that when run creates a Task with Subtasks.   To try & achieve this, I've created a very simple automation task configured as follows:   Create a...

• Question
• automation
• schedule

When an urgent ticket is raised in any JIRA project, I want to send a Slack notification stating an urgent ticket was raised - no problem, done that already. What I want though is to send that Slack...

• Question
• automation
• cloud
• jira-cloud

Basically I have a trigger for Version Created. When that version is created, it does a thing (created a "Release Candidate" ticket in that version automatically) This works great. The issue i...

• Question
• automation
• cloud

Hello, folks! I need your help I created 2 mygroovy-scripts as post functions: the first one creates a subtask (this happens during the transition to the next status);  the second - chan...

• Question
• automation
• cloud
• jira

Hi everybody. I sometimes have automations to set for clients. I wanted to share one particular automation because I often see people on Community struggling with it and it saved me a lot of time. ...

• Question
• automation
• cloud

I've got an automation that will auto-assign a Critical ticket to the lead dev role - which works great. The automation also sends a Slack notification to a #critical channel. Except when I use&nbs...

• Question
• automation

I've set up a trigger when new Critical priority tickets are created in any project, that a #critical slack channel receives a notification, and the ticket is auto-assigned to a person in the "tech l...

• Question
• automation

We have Jira 8.13 installed and I cannot create a trigger to automatize the transition between states of Jira tickets. So my question is: Is there some settings I missed to add triggers in the Jira w...

• Question
• automation