Send Customized Email not working

[Arnel Angeles]

Hi All,

I am currently using the Send Email action in JIRA automation and the content has <img src="data&colon;image/png;base64...> and works perfectly fine. But when the same content is used on the new Send Customzied Email action, it fails.

I tried placing the full img src on a variable and calling it in Send Customized Email but still no good. 

Wondering if this is supported in the new Send Customized Email action?

Reasons for embedding the image:

• I dont need to use an image hosting site.
• The image loads immediately in outlook and not blocked as a content.

Hope anyone can help.

Thanks!

[Marc - Devoteam]

Hi @Arnel Angeles 

Welcome to the community.

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Mihai Schwarz]

Hi @Arnel Angeles ,

What JIRA instance are you using? Cloud or On-Prem?