Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Another "We couldn’t log you in" - need my account reactivated

Alex Hill
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 1, 2025

I have the common "We couldn't log you in" error when trying to access BitBucket (redirect from my Atlassian home). 99.9% sure its because my account has fallen into a dormant state and been de-activated. Can someone please reactivate it?

See support page that led me here: https://support.atlassian.com/bitbucket-cloud/kb/we-couldnt-log-you-in-error-message/

See other users in the past with the same issue:

@Theodora Boudale 

1 answer

1 accepted

0 votes
Answer accepted
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2025

Hi Alex,

I've raised a support ticket on your behalf - please check your email for further correspondence.

Cheers!

- Ben (Bitbucket Cloud Support)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

Atlassian Community Events