Looking for Alternatives to Share Confluence Content as a Branded Subdomain

[Navira Zainab]

Hi everyone 👋

We’re exploring ways to share our published Confluence content with customers under a branded subdomain of our main website—similar to what Sprinklr has done with their help portal (example here)

Currently, we use Confluence for content management and publication. However, we’ve found that Scroll Sites by K15t doesn’t support this use case—specifically, hosting content as a seamless subdomain experience for external users.

We’re looking for:

• A clean, branded documentation experience that feels native to our website
• Easy access for customers without redirecting them to Confluence URLs
• Flexibility to manage and publish content from Confluence (or a compatible alternative)

Has anyone in the community implemented something similar or found a better solution for this kind of setup? Would love to hear your recommendations, workarounds, or tools that support this kind of integration.

Thanks in advance 🙌

[Jayesh Raghuvanshi · Accepted solution]

@Navira Zainab 

Yes—this can be delivered on Confluence Cloud today using an app-backed site with a custom subdomain, or via Jira Service Management’s Help Center custom domains; Atlassian is also rolling out native custom domains for Confluence Cloud in an early access program. The Sprinklr-style branded help portal you referenced is achievable without exposing Confluence URLs to customers

Best Options

• Scroll Viewport/Sites by K15t: Publish Confluence content to a themed site and map it to docs.yourdomain.com via a built-in custom domain setup (CNAME + managed CloudFront), keeping users on your subdomain end-to-end
• Refined Sites for Confluence/JSM: Build branded sites from Confluence (and JSM) and connect a custom domain for a seamless external experience
• JSM Help Center + KB: Use Confluence as your knowledge base and present articles inside a branded Help Center with Atlassian custom domains, so customers never see Confluence URLs

Some tips as per my experience

• For K15t/Refined: Point a subdomain (e.g., help.yourdomain.com) via CNAME per the app’s wizard, then theme and publish from selected Confluence spaces
• For JSM: Link your project to a KB, theme the Help Center, and add a custom domain so articles render within the portal shell on your subdomain

Thanks

Jayesh R

[Valerie Knapp · Accepted solution]

Hi @Navira Zainab , thanks for your post.

This sounds like something Refined could help with. Please check out their documentation here - https://help.refined.com/space/CLOUDDOCS?_gl=1*1m1dskw*_ga*MTE1OTA2ODk1OS4xNzYxNjQ4Njk3*_ga_2Y6G62J49V*czE3NjE2NTIxMjUkbzEkZzEkdDE3NjE2NTIxNjYkajE5JGwwJGg4Nzc2MDQyNDM. 

You can also reach out to them here https://marketplace.atlassian.com/apps/1221322/refined-sites-for-confluence-intranets-documentation-kbs?hosting=cloud&tab=support if you have any specific things you want to make sure are covered.

Best wishes

[Navira Zainab]

Ah, perfect! I’ve been looking for an app that can do this. Thanks a ton—I’ll definitely give it a try and share my feedback!

Thanks

[Lotje Euser]

@Navira Zainab Lotje here from the Refined team. If you need any help or have any questions, you can send me a message via lotje.euser@refined.com :) 

[Kris Klima _K15t_]

Hi @Navira Zainab 

I'm Kris from K15t, maker of the Scroll Sites. that @Jayesh Raghuvanshi mentioned.

Funny that you mentioned Sprinklr as it's one of the main competitor of Emplifi - my previous company where I built the product documentation site using Confluence and K15t's Scroll Sites :) 

As I wrote in my Atlassian Community article, you can build the entire solution in 30 minutes.

Scroll Sites have one distinct advantage against similar solutions - for a public documentation site, you DON'T have to make your Confluence space(s) open to anonymous access. 

You can also build an internal Scroll Site and place it behind your company's SSO thus allowing access to your documentation to people who don't have a Confluence seat while you're still in control who can see the content.

Feel free to reach out if you have more specific questions.