Jira project disactivated

[Rigaud Elodie]

Hello, during my vacation, my Jira project has been disactivated. I don't know why. It's a free accont with less of 10 users. So I don't undersand why. Did someone knows how to get back my board or just get back datas? 

Thank you for your help

[Trudy Claspill]

Hello @Rigaud Elodie 

Before the subscription was suspended, deactivated, and finally deleted, Atlassian normally sends warning emails prior to each of those stages. The emails go at least the the Organization Admin, and I think they also go to the Billing Admin/Contact, the Technical Contact, and potentially Product Admins. Did you receive any of those emails?

If the subscription is still in the suspended or deactivated state, it is still possible to reactivate it and get the data back. Atlassian holds the data for a free subscription for 15 days after the date of deactivation.

Refer to this document for guidance:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

[Pallavi Shirodkar]

Hi @Rigaud Elodie 

It is still possible to cancel a Jira free account with fewer than ten users. This is frequently the result of inactivity, past user limit exceeding, or an account being temporarily upgraded to a paid plan before remaining unpaid. Until anything is done, Atlassian may suspend or ban access in such cases. Although there is little chance of data loss at initially, boards or projects may be inaccessible until the problem is fixed.

Hope this helps you.

[Rigaud Elodie]

Thank you for the answer. But it is possible to get back our project without changing for a paid account? 

[Marc - Devoteam]

Hi @Rigaud Elodie 

Welcome to the community.

If not used for 120 days, the instance will be removed, and data is not retrievable.

"Inactive Free products will be deactivated
Atlassian reserves the right to deactivate Free Jira Cloud sites due to inactivity.

Activity includes things like opening a dashboard, checking a report, viewing a work item, or going to the admin settings. For example, if you open a project board to check on tasks, that counts as activity.

If you’re a site admin, we’ll send you emails to let you know if your site has been inactive and is at risk of being deactivated. You’ll need to log in and do something to prevent deactivation."

[Rigaud Elodie]

Hello, ok I understand the inactivity. But in my case, we opened the dashboard all the days. So I dont't understand why it was disactivated. But do you know how I can reactivated it? Thank you

[Marc - Devoteam]

Hi @Rigaud Elodie 

Can you still access the instance, check the audit logs in Jira and/or in Atlassian administration.

Are there delete activities found. 

[Rigaud Elodie]

Hello, thank you I got back my project by a change of the statut of the account from the support. Thank you for your help. 

[Marc - Devoteam]

Hi @Rigaud Elodie 

Please accept an answer as a solution, if an answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around.