Resetting Confluence Site with new Billing Page

[SIBE admin]

Hello,

I Want to Reset my Confluence Site, but the only description on how to do it is Old and does not apply to the new billing Page.

I can´t klick on DELETE, but only "Cancle Subscription"

Is it Possible to reset the site instantly without waiting for the next billing date?

thanks for the help.

Old Description:

https://confluence.atlassian.com/cloudkb/resetting-your-site-if-you-only-have-one-cloud-product-on-the-instance-1431241242.html

[Cyrille Martin]

Hi @SIBE admin 

Do you want to reset the content of your Confluence instance and get a fresh new one or to delete it to suppress the product ?

Regards,

[SIBE admin]

Hi @Cyrille Martin 

I want to reset it and get a fresh new one.

[Cyrille Martin]

Ok,

On this site I have other products running in addition to Confluence. Did you try to Add Jira before intending to delete your Confluence product ?

Then here what I did to delete my Confluence (I follow the Atlassian procedure) :  

1. go to Billing > Manage on the product you want to reset.  

2. Look for the product you want to reset (Confluence in your case), select the 3 dot icon … in the product card, and then select Delete.  

3. Enter the word DELETE into the field and select a reason for deletion. 

4. Click on Delete button.

Then after this deletion, on the same page I click on "Add a new Atlassian product" link on the top of the page. I think you need to wait a couple of hours before recreating the Confluence instance, I still get my old content on it (I recreated it 30 minutes after the deletion)

I will redo a deletion and wait for end of the lunch break to recreate it, to see if my old content is still there, and I let you know.

Regards,

[SIBE admin]

Hey,

The Button DELETE is not available anymore. you can only click on cancle subscription. that is my Problem.

When I click on Cancle Subscription it will plan to Cancle it on the next billing date, which is in nearly a month.

Regards

[Cyrille Martin]

Ok, did you have other products on the same site name ?

[SIBE admin]

I tried doing it like discriped and added an Jira trial, but other than that no

[Cyrille Martin]

After waiting 3 hours, when I recreate the Confluence instance, my old spaces are still there.
Clearly I don't know how to totally reset your instance. You may need to ask the Atlassian Support to perform this action.

[SIBE admin]

Thanks for the help anyway, I will propably do that