Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unfortunately we lost the password for the only one left sysadmin account.

Martin Bassus
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 20, 2018

In our confluence Server installation (version 6.1.1) there is no user with sysadmin privileges left. The only one is "sysadmin" with the emailadress "noreply@atlassian.com".

Is there a way to reset the password for the sysadmin user? Can we somehow convert another user to have sysadmin rights?

We have root access to the server where confluence is installed.

Thanks a lot, Cheers

Maddin and Franz

1 answer

1 vote
AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 20, 2018

Hi Martin,

If you have access to the database Confluence is using, you may follow this article to recover admin access to the instance: Restore Passwords To Recover Admin User Rights.

In Confluence 6.5 we improved the recovery procedure, but in Confluence 6.1.x you will have to do it with SQL queries.

Thanks,

Ann

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events