Premium change - Pricing

[BX]

Hi Atlassian, 

How will the pricing be affected to those business who are not currently utilising premium subscriptions? Anything we would need to do prior to the change taking course in 12 days?

Thanks!

[Rohit Utukuri]

Hi @BX ,

My understanding is, if you already have the advanced incident management features as part of your Standard tier, you should continue to have those. Your subscription should be grandfathered in. 

The changes in the link will be applicable to new customers. 

[Marc - Devoteam]

Hi @BX 

The features on a JSM project Incident Management and Change Management that you can enable or disable will not be available anymore in a standard subscription.

All other basic features will still be available on a standard subscription.

See all JSM project features here; get-to-know-the-main-jira-service-management-features 

You can check what the features offer and so see what will not be avaiable on a standard subscription.

[John Funk]

Hi BX,

Is there an item in particular that you are concerned about or have questions about? 

[BX]

We currently have projects which are Standard based not premium based? How will this affect us from a pricing perspective and also will this switch be done automatically? 

Given this message seen: https://support.atlassian.com/jira-service-management-cloud/docs/updating-your-incident-problem-and-change-management-capabilities/ 

will support still be provided should one still consider the standard package? Hope this clarifies my question!

Thanks