Customers unable to use the user selections in the portal

[Devan Bretz]

Hey all, 

Just today it seems customers are not able to create a request on behalf of anyone else and cannot use user selection fields. I triple checked the global permissions and the project permissions AND the customer permissions. Based on what I have seen, nothing should be prohibiting them from seeing these selections. Nothing changed from yesterday to today other than the fact the can no longer use those fields. Any thoughts?

[Adolfo Casari · Accepted solution]

That feature is available to Agents only, i.e., only agents can create tickets on behalf customers.