Is there a way to not allow customers to sort on the "built in" Request Type field in JSM?

[Sara Nicholson]

Customers can sort by Request Type, but our organization has many request types, and only a few are related to customers. We have created a custom field called "Customer Request Types" and want customers to be able to sort by this field. I know how to add it to the table. However, built into JSM, "Request Type" isn't removable in the above portion from what I can find. I am wondering if someone can tell me if this can be changed? 

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @Sara Nicholson ,

If you are looking for a way to add more columns (incl. custom fields) to the request list and also enhance the filters, you will need a third party app. You can check our app Advanced Portal Reports.  You can use it to show your customers on the portal a table report with many details about their tickets from Jira: custom fields, labels, SLAs, etc. They can see, search, filter and export all their Jira Service Management tickets with a very simple UI. 

Cheers,

Elitsa

[Nadhila Savira]

Hi Sara,

Unfortunately there's not a way to remove that dropdown filter for now. May I ask why the different field for "Customer Request Types" was created instead of using the built-in one?