As advised already, you should contact the support team of the app vendor.
In case you don't manage to get this resolved, you could also try other apps from Atlassian Marketplace that provide such gadget. For example, the Advanced Issue Filter Formula gadget offered by our Great Gadgets app could be a good alternative. See some use-cases of gadget in the context of JSM in this article: https://community.atlassian.com/forums/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369
Danut
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