My Query is regarding the Workflow properties which is mentioned in the below

[Sreenadh]

Hi,

My requirement is once the ticket is Closed status which means Closed then user will not have to Edit the issue.

and i have used the Workflow properties for the same and still i can be able to edit the issue.

Please find the attached screenshot and suggest me the solution for the same.

Still i can be able to edit the comments and i can be able to edit the fields which i don't want to do that.

Thanks,

[Fazila Ashraf]

Hi @Sreenadh 

Have you checked out https://confluence.atlassian.com/jirakb/issues-are-editable-in-closed-state-218268664.html ?

[Sreenadh]

Hi @Fazila Ashraf 

yes i have checked the same Article.

But still my question is i don't want to edit the fields once the issue is Closed. still i can have the option to edit the fields as i mentioned in the above screenshots.

Can you provide me the solution to achieve the same kind of functionality.

I want to put all fields should be Read only for all the users if the issue is in Closed state.

Thanks,

[Fazila Ashraf]

Instead of transition properties, can you update the step properties as mentioned in the KB

[Sreenadh]

Hi @Fazila Ashraf 

I have tried with the same still i am facing the same issue.

Thanks,