Report on Portal usage

[Alex Schwaiger]

Hey guys,

I was wondering if it is somehow possible to report the count of users that log in and use the portal vs. users who only use email to get in touch or comment on open tickets.

Thanks for your help!
Alex

[Trudy Claspill · Accepted solution]

It would not be a full report, but you can create a JQL filter that uses the Request Channel as a criteria and that will tell you which option was used for ticket creation (portal or email).

[Alex Schwaiger]

Hi Trudy! Thank you so much for pointing me in the right direction! That absolutely did the trick.
I even could export the search filters as csv and was able to provide a nice Report that way.