How do i assign someone to a jira ticket on creation. (The name has spaces in it)

[Robbe Van Nespen]

I am currently making a tool that automatically makes jira tickets, I would like to assign someone to the jira ticket with their name or email. Since i don't know how to get the jira account id. But it is giving me a bad response, i was wondering if i am able to assign someone to a jira ticket when there are spaces in the name. 

Any help is welcome.

[Artur Moura · Accepted solution]

Hi @Robbe Van Nespen

There is no official way to assign issues using other attributes than using the *name* attribute, which is the *username* attribute.

Therefore, I believe the workaround is using the user-findAssignableUsers REST API endpoint, informing the issue key (i.e ITSM-1) so you may find all the users that can be the assignee of the issue.

<jira-url>/rest/api/2/user/assignable/search?issueKey=ITSM-1

The results of this command will give you all the user information like displayName or emailAddress where it seems the information you have.

Hope it helps.

[Robbe Van Nespen]

I have the displayName and emailAddress, but i cannot assign someone based on those. I have tried that with the *name* attribute and they continue to give an error. When i looked online it's because the displayName has spaces in it. 
And the email address doesn't work.

Did i miss something or am i right in assuming displayNames with spaces in them do not work?

[Artur Moura]

Hi @Robbe Van Nespen

You are right, using the DisplayName or emailAddress attribute will not work, you will need to use the *username* attribute, which doesn’t have space on it.

[Robbe Van Nespen]

Update: It worked when using the username parameter. Ty very much

[Artur Moura]

You are very welcome @Robbe Van NespenThanks for sharing the solution!