How to connect JIRA Service Desk Application v3.3.0 with TOPdesk?

[mvanrijnbach]

A new customer is using Topdesk (version and platform unknown), they want a connection with our JIRA Servicedesk v3.3.0 (server). I'm not quite sure about their goal but it seems they want to create a synchronisation between their Topdesk issues and our JIRA Servicedesk issues.

1. Is this possible and what do we need to facilitate this?
2. Are there any best practices available? I can't find what I'm looking for in the Atlassian documentation.

Thanks for any input on this.

Regards,

Mark van Rijnbach

[Nic Brough -Adaptavist-]

They can read and write your JIRA (using their account credentials, and restricted in the same way they are when they use the gui), by using the REST API.