How to get notified every time a user mention me in the comments ?

[Axelle]

Hello,

Currently, when I put a comment under a ticket, if someone answers, I don't get any email notification (even if they mention @me). 

I am therefore unaware that I got an answer.

I checked my notification parameters and everything's on:

Is there another action I should do to get notified ?

Many thanks :)

PS: I precise that I am not the only one in this situation within the team

[John Funk]

Hi Axelle,

Are you getting other notifications from Jira at all? 

[Axelle]

Yes I do, but not the ones described above

[John Funk]

Do you have access to the Project and the issues on which you are being mentioned? 

[Axelle]

I do, yes

[John Funk]

I would go ahead and create a support ticket with Atlassian then. 

https://support.atlassian.com/contact/#/