Automated e-mail when issue is done

[Henrik Nengel]

Hello,

I would like to send an automated mail to a customer when the status of the issue is set to done.

How do I achieve this and is it even possible?

Best regards and thanks for answers!

Henrik

[AhmadDanial · Accepted solution]

Hi there, Henrik.

You can configure notification emails to be sent out to user(s) based on events as mentioned in the Creating a notification scheme. 

May I know if you have any specific requirement for the automated email? Perhaps in terms of customized email format or any specific custom events which are not listed in the default ones - Adding a custom event?

[Henrik Nengel]

Hello Ahmad, thanks for your answer, but I already got an answer from our Jira team and they are too busy at the moment to implement this.

Regards

Henrik

[AhmadDanial]

Hello, Henrik.

You are most welcome. Gotcha. Feel free to revisit this whenever you need to and I'll be happy to assist you further.