Comments not showing until much later than posted

[Yale University Press]

Not sure if this is a cache issue as others have mentioned.

The comment does not appear in Jira until after more comments have been placed on the ticket. For example, the vendor made a comment 7/25/23, and I did not see it until today when there were further comments on the issue.

I am not getting an email at the time the comment is made. I only see the comment later after another comment has been made by our vendor.

[Mohanraj Thangamuthu]

Hello, Comment is getting added through email or end user login manually to web interface and add the comment ?

In issue history, do you see the comment date as old date or new date ?