Advanced roadmaps: progress bar showing wrong metrics

[Jose Gorchs]

We have the problem in the headline: the progress bar in the advanced roadmaps show the wrong metrics. So, when I hover over a progress bar on the advanced roadmaps, this popup:

is not correct. I have found some related topic on the support database which tackles exactly that problem, but that answer only appllies to Jira server and data center and we have the cloud suscription. I have tried finding the solution that applies to us which no luck so far. Could any kind soul :) point me to the right direction, please?

[gabriela.suciu]

Hi @Dave Mathijs !

I'm encountering the same issue with Jira plan and can't manage to find a way to fix it. 
See below the Epic's tasks and substasks and then the screenshot from Jira plan with the progress. 

[Dave Mathijs]

Hi @gabriela.suciu Welcome to the Atlassian Community!

I see and feel your point, but I don't have an answer for this unfortunately.

Your estimation is based on points, so I would expect both total and percentage completed and remaining to be correct, which is obviously not the case.

[Dave Mathijs]

Hi @Jose Gorchs ,

As it says in the remark: Progress may not be accurate due to unestimated issues. You have 1/4 unestimated issues, so progress is calculated on the 3 estimated issues (totaling 15 points)

[Jose Gorchs]

hi @Dave Mathijs , well, that is the problem: there are no unestimated issues in the EPIC (I have checked it several times!) that is exactly the problem.: that the information shown in that popup is not accurate

[Jose Gorchs]

let me try to show a more compelling example. Check this screencap here:

as you can see the epic has 3 tasks listed on the advanced roadmaps. That is correct, if I open in epic I can see those tasks:

the three tasks are estimated (5 points each), so, 15 in total as the popup says. 

But as you can see, according to the popup, you would expect to see at least 4 tasks. the 3 estimated ones plus another one (the unestimated one). Which is not the case.

Also, it happens that in many cases, the story points are not added correctly and consequentyly the progress bar is not right. 

[Dave Mathijs]

Thanks for the clarification, that is strange indeed as estimation happen on the tasks, not on the Epic itself.

[Jose Gorchs]

here are two more screencaps that show how strange it is indeed:

This is the popup in the advanced roadmaps

So, according to the progress bar, the EPIC is 18 points, , 44% done and  4 estimated issues.

If you open the EPIC (directly from  the link in that advanced roadmaps) you get this:

Now the EPIC is 9 points, 66% done and only has 3 tasks (all are estimated).

So, nothing seems to make sense. 

Just like I said at the begining of the thread, in the knowledge base there is an entry which seems address exactly this problem. So, it looks like it is a known problem, but the solution provided does not apply to the cloud version that we use. What is the solution for the cloud based customers?

[Jose Gorchs]

Any updates on twhy this could be happening @Dave Mathijs ?

[Dave Mathijs]

Hi @Jose Gorchs I don't have an immediate explanation. Don't hesitate to open a support request directly with Atlassian to get clarification.