I'm working with clients and want to force them to prioritize work done on their behalf by limiting the number of issues they can transition from "New" to "Investigation" (which prompts our consultants to look into the issue and begin work). There should be only three (3) issues in the "Investigation" status at a time within a single project. Clients would have to reprioritize and move an issue back to "New" if they want us to work on another.
While the Kanban in JIRA lets you set a maximum number of issues in a particular column, it just turns red after the maximum is exceeded - it doesn't actually prohibit the transition.
I've looked into a few different ways of approaching this.
Other thoughts on how to approach this?
Actually, if you have a recent version of JMWE (the latest is 5.2.1), it's really not that hard to achieve with a Scripted (Groovy) Condition. You could do something like:
jqlSearch( "project=${issue.get("Project")?.key} and status=Investigation" , 3).size() < 3
which will pass only if there are less than 3 issues in the same project in the "Investigation" status.
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