How to Select Request Type in Jira Email Requests?

[Matheus Marques]

Currently, these are the only options that appear for me to select which call the email will open. Where do I configure other options to appear?

[John Funk]

Hi Matheus,

You need to make sure the Request Type shows on the Portal.

Go to Project Settings

Click on Portal settings on the left side

Click on the Portal groups tab

Click on the group that you want to include the Incident in

Click on Add request form

[Bastian Stehmann]

Hi @Matheus Marques ,

Welcome to the community. 

Out of the box, you can have only one request type assigned to emails.

There are apps like Email this issue that add more configuration options, maybe you can achieve it that way, but you'll always have to define some rules how to decide which request type should be chosen.

[Matheus Marques]

Hi @Bastian Stehmann 

I have another request that I would like to leave it as main, where do I point it? It is not appearing on this list.

[Matheus Marques]

I want to use it: 

but it only shows the ones I mentioned at the beginning of the topic

[Bastian Stehmann]

If you want to use it for email, make sure there are no more required fields then summary, description and maybe attachments, otherwise you could not use it. 

[Matheus Marques]

It makes sense, required fields might limit inclusion. I'll do a test and get back to you here to say thanks if it works.