I want to add the current status to the default email notification sent by Jira on events

[Ani Popova]

I am trying to add the status of an issue to the emails Jira sends on events. I found some articles online on how to do that, but they are about Jira server. Is there a way to modify the content of the email in Jira Cloud? 

[Esther Strom · Accepted solution]

Hi, @Ani Popova - unfortunately, at this time there's no way to modify the contents of the default notifications that are send via notification schemes. Scroll to the very bottom of this document for confirmation.

However, you can fairly easily make this happen by setting your default notification scheme to not have any events, and then creating global automation rules that duplicate the events. You can then use smart values to pull in whatever piece of info from the ticket you want. (If you want to duplicate the functionality of multiple notification schemes - i.e. not all of your projects should have the same set of notifications, or the same info in them - you can create project-level automation rules, or multi-project rules. Global rules will run against all projects.)

Here's an example of a multi-project rule that would take the place of the Issue Assigned notification event.

For more info on smart values, check out this documentation.

[Ani Popova]

Yes, that's what I suspected. Thanks a lot!