We can't create this issue for you right now

[email bot]

Full error message is:

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

Not sure why I'm getting this error now.  It was working fine all along.  Error occurs every time I try to create a new Jira case.

[Scott Theus]

Hi Mr. Email Bot :)

There is probably an error in the post function. Steps to troubleshoot can be found here:

https://community.atlassian.com/t5/Jira-questions/We-can-t-create-this-issue-for-you-right-now-it-could-be-due-to/qaq-p/83478

-Scott

[email bot]

Workflow seems fine for all I know

1. The Group of the issue will be set to QA.
2. Move up Move down Edit DeleteThe Priority of the issue will be set to High.
3. Move up Move down Edit DeleteThe Descriptor of the issue will be set to Select Descriptor From Component.
4. Move up Move down Edit DeleteCreates the issue originally.
5. Move up Move down Edit DeleteRe-index an issue to keep indexes in sync with the database.
6. Move up Move down Edit DeleteFire a Issue Created event that can be processed by the listeners.

Question is, did one of your recent upgrades change something.  This was always working up until Jan 22.

[email bot]

How can I view the logs as stated in the error message?

The workflow looks ok

1. The Group of the issue will be set to QA.
2. Move up Move down Edit DeleteThe Priority of the issue will be set to High.
3. Move up Move down Edit DeleteThe Descriptor of the issue will be set to Select Descriptor From Component.
4. Move up Move down Edit DeleteCreates the issue originally.
5. Move up Move down Edit DeleteRe-index an issue to keep indexes in sync with the database.
6. Move up Move down Edit DeleteFire a Issue Created event that can be processed by the listeners.

[email bot]

Workflow seems fine to me as far as I know

1. The Group of the issue will be set to QA.
2. Move up Move down Edit DeleteThe Priority of the issue will be set to High.
3. Move up Move down Edit DeleteThe Descriptor of the issue will be set to Select Descriptor From Component.
4. Move up Move down Edit DeleteCreates the issue originally.
5. Move up Move down Edit DeleteRe-index an issue to keep indexes in sync with the database.
6. Move up Move down Edit DeleteFire a Issue Created event that can be processed by the listeners.

[email bot]

The workflow seems ok

1. The Group of the issue will be set to QA.
2. Move up Move down Edit DeleteThe Priority of the issue will be set to High.
3. Move up Move down Edit DeleteThe Descriptor of the issue will be set to Select Descriptor From Component.
4. Move up Move down Edit DeleteCreates the issue originally.
5. Move up Move down Edit DeleteRe-index an issue to keep indexes in sync with the database.
6. Move up Move down Edit DeleteFire a Issue Created event that can be processed by the listeners.

[Scott Theus]

If you are using Jira Server this link may help:

https://confluence.atlassian.com/jirakb/where-are-the-application-server-logs-695240952.html

If not or if you are using Cloud you may need to contact support to get them.

-Scott