You do not have permission to create issues in this project

[R P]

Dear gurus

I am trying to send a POSTMAN "POST" request to JIRA Service desk to create an incident.

The following pictures show my settings and the permission issue I face. I have NO idea what I am doing wrong.

Is the token correctly implemented? I know the token id is correct but not sure if the email address can be part of the token variable {{Jira_token}}

I have checked permissions as you can see and seems to be ok. I am on the free plan and using the same user to create an incident.

Where do I go wrong??

[Lucas Modzelewski _Lumo_]

Hi @R P ,

Welcome to the Atlassian Community!

Please scroll down the view from the permission helper, in the left bottom of the message there should be a link to show failed conditions - please expand that. 

Also double check if you can create request in this project as used user: from Jira and from the Customer portal side (if its available for future customers)

[R P]

Thanks @Lucas Modzelewski _Lumo_ 

I just happen to solve the problem. 

In Postman the credentials needed to be set to Basic Auth

and then:

That was all! I was under the impression that the Basic Authentication wasn't allowed at all and it needed to be Token.

All good now!

[Lucas Modzelewski _Lumo_]

Great to hear that! :)