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Time tracking validator not working

anna_charles
Community Champion
June 9, 2025

Hi everyone, 

Seems like this question is not new but I haven't found any recent responses. 

I am trying to set up a rule to validate a Time tracking field when moving from one status to another. This is a team-managed project. 

I have a different project which is company-managed and the rule works fine. This seems to be an issue just for the team-managed ones. 

I would like to make sure people log time before moving tickets forward. I set it up this way:

Add rule -> Validate a field -> Validate that field isn't empty for field Time tracking 

It's not working, it seems like it doesn't see when the time is being added. Even when I add time to a ticket, it shows the same error message like it's empty.

Did anyone figure out how to fix this, please?

Thanks!

1 answer

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 9, 2025

Hello, Good day. I believe your issue is covered in the bug ticket : https://jira.atlassian.com/browse/JRACLOUD-94597.

 

have you already tried the given workaround?

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