Unable to connect Slack to Jira Cloud

[Rizwan Khan]

Hi,

Using the Jira Cloud Slack App, I'm unable to connect a channel to a project. (It was working fine but stopped working after I imported Jira config from another Jira Cloud site)

- I have admin access to both the Slack workspace (Owner role) and the Atlassian Site (Org & Site admin)

- The bot appears in the list of Apps in the Slack sidebar

- I can invoke the `/jira connect` command, and the bot displays the drop-down menus

- When I select my Jira site from the dropdown, the bot just displays the message "Something went wrong! Please try again later."

- There's no sign of the Slack integration anywhere in Atlassian/Jira Cloud

I have uninstalled and re-installed the app multiple times.

I was able to connect a channel to a project in a test Atlassian site, so it definitely does work under some circumstances - I'm assuming some kind of permissions error somewhere in my primary Atlassian org/site, but I'm unsure where to check.

Does anyone know what permission settings are required for Slack to connect correctly?

Thanks,

PS: If I try to check the app config as suggested in one of the other posts through
 https://<yoursite>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page

I get an error 
"Something has gone wrong, our team has been notified" ...
Error : 8D2WQF

[Grigory Salnikov]

Can you please verify that the Slack is enabled as described here in the first comment by @Daniel Eads :

Unable to connect Slack to Jira Cloud