automations are greyed out

[Tom Laurijssens]

My account email has changed and now my automations are greyed-out.

Already tried:

- log in and out

- copy a rule to new

- enabled/disabled rules

- created a new rule

So i can access the rules and change them, create new ones, but they are ALL greyed-out.

My account looks ok. Any ideas where to look?

EDIT:

- My account is Jira admin and Project admin 

- the rules can be triggered bij 'all logged in users' 

- the current usage of automations is not even 5% of what we can have

- we migrated to another email address and it looks i'm the only user with the problem.

[Tom Laurijssens]

EDIT:

I noticed that i can use the automations when i first open a ticket as popup and then click on the icon there.

But for example the 'make new ticket' creates a new ticket, add text to the description, but does NOT add the LABEL, so my new ticket is somewhere in the backlog and not in the right column. I can add the Label by hand afterwards, so it is available.

That used to work before migrating to the new emailadress and i use my automations mainly on the main page and not in tickets.

[Tom Laurijssens]

We found out that this is a bug introduced with the new jira menu navigation.

https://jira.atlassian.com/browse/AUTO-1861

[Aron Gombas _Midori_]

Can also be caused by reaching the automation rule limits...

[Fazila Ashraf]

Hi @Tom Laurijssens 

Is this only for your account or others see the same as well?

Do you know whether the automation limit on your site has exceeded? You can check with your site admin

[Tom Laurijssens]

only me, others can use these and make new

[Fazila Ashraf]

@Tom Laurijssens , can you check on the automation's configuration to see whether there are restrictions on who can trigger it?

[Tom Laurijssens]

let me check that with my servicedesk

[Alexander Hohmann]

Perhaps the email thing hides something else. Have you checked whether you (still) have correct project roles? And whether these roles also are allowed to use automation? (Or do you have a free license, where roles do not apply?)

[Tom Laurijssens]

i can make new rules, but after that, they are greyed-out. Admin checked my role and it is ok.

[Alexander Hohmann]

Coult it be that you are Jira Admin but not project admin, neither project user? In that case, you may not be allowed to modify contents of a project, but still create automation rules as a Jira admin.