Resolution Time report but only from started to closed, not created to closed.

[Scott McDonald]

One of our teams is looking for a report like the Resolution Time report but only from started to closed, not created to closed.

Do you know if this is possible out-of-the-box in JIRA? I can't seem to find a report or dashboard widget that does it. If not, any ideas on how we could get this?

Thank you,
Scott

[Earl McCutcheon]

Hi Scott,

There is not an out of the box option built into Jira natively that'll give you time tracking between two defined statuses so you would need to look into add-ons for a solution.

Check out This KB article mentioning one possibility: "Tracking the Time Taken for Each Workflow Transition"  noting to use the the Time in Status app

There are also add-ons like Arsenale Dataplane - Jira Reports that has a  Time from Status to Status report. Or The Issue History Collector add-od that has expanded time tracking reporting, and the  JIRA Suite Utilities add-on could be used to at least track the time an issue is in a specific status.

But also check out the marketplace for additional time-tracking add-ons that might also accomplish this for you.

Regards,
Earl