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Workload in Service Desk Not showing Open Tickets Assigned

Marcus van Enk (Platformers)
Marcus van Enk (Platformers)
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April 28, 2017

I have a bunch of tickets in the Queue and they have all been assigned, however the Workload report is showing the total number for all agents as '0'. How does the workload report actually work?

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Tim Patrick
Tim Patrick
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May 4, 2017

the query behind an individuals report is:

assignee =john.smith AND resolution = Unresolved AND project = projectcode

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