i have upgraded my account recipt number- and it has not updated my account also will not

[Hannah Clarke]

i have upgraded my subscription receipt number and my account still has not updated 

it also wont allow me to delete any videos and its being very very slow since the new companny has taken over i have been having problem after problem!!!!!!!!!!!!!!!!!

[Brittany Soinski]

Hi Hannah,

I'm sorry to hear you're experiencing difficulty with the upgrade! Please get in touch with our Loom support team by clicking the "?" button from the lower right hand corner of your Loom account.

[Valerie Knapp]

Hi @Brittany Soinski , please can you help with this?

Cheers