Email Verification Not Coming Through

[Stephanie Adams]

One of our users is trying to update their email address but is not getting the verification email through to their new email address.

We have a few team members who have done this with the same domain, with no issue (myself included) but he is not getting a verification email to his email.

We have added the Atlassian/Trello domains to our whitelisted/approved sender list in Google Workspace, but no luck.

Any workaround for this?

[Gaurav Kataria]

You could ask the user to check their spam/junk folder. 

[Alex W]

Hi @Stephanie Adams - welcome to the Community!

As you're a Standard customer, you're entitled to priority support with our team.

I've raised a support ticket for you to discuss this issue with our team. You can view this ticket at https://support.atlassian.com/requests/TRELLO-214619/ and you'll be emailed updates!