Login email address is deleted

[Geraldine Austin]

The email address that I used to login to Trello is deleted. I’m not able to login on the desktop. Luckily I’m staying logged in on the mobile or I will lose all my work and the attachments which I’m trying to access. I have tried reaching support numerous times, but had no luck. Thanks in advance for any assistance. 

[Weronika Hałdaś_Deviniti_ · Accepted solution]

Hi @Geraldine Austin

According to their documentation, it might be impossible.

The best solution would be to try to recover access to the email account: 

Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account. 

This topic is described here: https://support.atlassian.com/trello/docs/recovering-your-trello-account/

[Caity]

Since you are still logged in on mobile, on a different device, you can create a new Trello account with an email address that you have access to. Then, on your mobile device, add your new account as an admin for all of your Trello boards. That way, you will still be able to access those boards if you're eventually unable to log in to your original account again.