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What is the right timeframe for "accept solution" reminder emails?

Monique vdB
Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
April 20, 2017

How soon do you think users should get a reminder email to revisit their question, review the answers, and mark accepted solutions? Two days? Seven days? Other?

Would love your thoughts!

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Monica Lao
Monica Lao
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 20, 2017

I'm thinking 2 days may be a reasonable time frame.  It'll give others an opportunity to respond and a reminder sent if an acceptable solution isn't marked.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 20, 2017

I'd tend towards a week, as people do things like have a couple of days off here and there.  Over a weekend is long enough though.

That's assuming I got any emails from the site at all though...

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Monique vdB
Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
April 24, 2017

Well I never got one for this, so... maybe these are not working at all yet.

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