Issue is not being shown in sprint, even though in the details it says it is in the sprint

[Agustin Morales]

I added an issue to my sprint from my backlog, but after I refresh the page, the issue is back in the backlog. I checked the details of the story and it says that it belongs to sprint 5, but it is not visible when I go see my sprint. It always keeps returning to the backlog.

[Carlos Garcia Navarro]

Hi Agustin,

Is Sprint 5 an active Sprint?  Can you add pictures to illustrate the problem? Thanks

Carlos

[Agustin Morales]

Hey Carlos,

Yes, Sprint 5 is an active sprint. I drag it to the sprint, it gives me the warning "You are about to change the scope of the sprint". I confirm it, and it is in Sprint 5. However, when I refresh the page or navigate somewhere else, it is moved back to the backlog list. The weird thing is that when I view the details of it, it says it belongs to Sprint 5. 

[Kelly Albrecht]

Is it possible that this "Sprint 5" is being unintentionally shared with another project? Is the name of it unique? Or is there another project that has a "Sprint 5"?

[Carlos Garcia Navarro]

Hi Agustin,

What version of JIRA are you using? I think you may be hitting this bug: JSWSERVER-13530.

And if so, this issue has been fixed in 7.2.7

This thread contains more details about the case.

Hope it helps,

Carlos