Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Is it possible to add a Distribution list instead of a User to a Group in Opsgenie? Thanks Reiner
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello Community We are exploring the ways to integrate the long-awaited AI based Virtual Agent to our Help Center. While there are plenty of matters to still attend, we are making good progress but...
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Hello, I am getting alert "Provide your customer data" when user tries to add participant "Share with" against any issue
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We attempted to prioritize Site24x7 alerts in Opsgenie using two separate integrations based on severity level, but the current setup is not working as expected. ✅ Our Approach (Already Impl...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian Support, I’m currently using Jira Cloud and would like to find out how much storage space (specifically attachment space) my site has consumed so far. I’ve been uploading multiple file...
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Is it possible to set the import of assets so that if a cell is empty, e.g. in the CSV file, the cell is still imported? At the moment it is like this: I import a CSV file and the "ID" attribute co...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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Hello all, Is there a way to order the context field sections? Recently, we found that there have been quite some additions, making the list very long when everything is expanded. We would like t...
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According to your website guideline, is it only the listed fields will be imported from EntraID? But I can import more fields from other "JSM Assets" methods via schema import. ...
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Hello, I am trying to update our decommission user automation to look up asset objects where the user being decommissioned is referenced, then adding the name of the asset they are being referenced ...
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Hi Team, I hope you’re doing well. We’re currently using Opsgenie for alerting, and I wanted to check if there’s a way to receive alert calls directly through the Opsgenie mobile app...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We need to get CMDB data from an external system via a REST API. I don't see a generic REST API adapter that we can use to build this adapter. Can I do this via Forge?
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Hi everyone, I'm stuck trying to update an "Assets Objects" custom field using Global Automation (Jira Cloud / JSM / Assets) and hoping someone has seen this before. What I want: When my automation...
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I have a Jira service management project, in which I want customers to not be able to file requests on the last day of the month after 3pm Does anyone know if it is possible?
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It seems that I cannot specify a specific service request to create from automation. Am I missing something?
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Our company does not use Jira Service Management. We only use Atlasian, specifically the Project Management portion of Jira. I searched through our settings, applications, links and API's in Jira and...
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Hello world! We receive a lot of email, like everyone else I suppose. There are some very specific messages that we want to be able to automate issue creation. How does one set u...
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Hi, I need to track alerts that are false positives. I'm thinking of creating a custom action that creates or configures an alert field that indicates whether it's a false positive or not....
- Question
- cloud
- opsgenie-cloud
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One group does not escalate past the first oncall person. The Opsgenie closes.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Good day, I am trying to write a JQL to filter any issues created on the 10th April 2025 but its not returning anything, the JQL I am using is created = '2025-04-10' The created date...
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Bom dia, meu funcionário, por engano excluiu alguns chamados que ainda estava pendente, gostaria de recuperados, tenho a numeração deles, é possível ?
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Hi, Can you connect Azure Active Directory without Atlassian Guard? thanks, Laura
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Bonjour , est ce que l'integration de GLPI avec opsgenie est faisable ? merci de communiquer la documentation et l'intégration à utilisé merci
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Hi, I would like to have a default value for the summary field in particular Jira software project. I have a Jira form connected to the project and would like the summary field populated with default...
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We have setup eMail notifications for comments on tickets. Issue is the eMail does not mention either or not the comment has been published as internal or Client facing. Is there a way to ensure e...
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