Community resources
Community resources
- Community
- Tag: incident-management
Tag: "incident-management"
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Incidents happen… We usually do everything we can to prevent them, but we also understand that, despite our best efforts, they can still occur. Beyond simply acknowledging that an incident might h...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. We’re excited to announce the rollout of a po...
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We’re excited to announce the upcoming release of AI-driven Root Cause Analysis (RCA) for Major Incident Resolution, powered by the Atlassian Platform. This new capability in Jira Service Management ...
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...he permissions shown on the Slack OAuth screen to allow us to invite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These permissions ensure the b...
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Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration of...
- Opsgenie
- Question
- alert
- incident-management
- opsgenie
- responder
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Hey Atlassian community! I'm Jay Prakash, Senior Product Marketing Manager at Upscale, and I'm excited to share that I'll be at Atlassian Team '25 from 8-10 April 2025 in Anaheim, CA! I’ll be joine...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post provides a quick walkthrough on how ...
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...hannel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. &n...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 &nb...
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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Hello Atlassian Community! End users demand increasing levels of service quality. For most service providers this means that processes around service, incident or change management must be s...
- App Central
- Discussion
- app
- communication
- incident-management
- itsm
- jsm
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
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In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
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