Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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...racking in JSM isn’t about surveillance or start/stop rituals. It’s about clean signals (statuses, ownership), fair math (business hours), and reports that read your history for you. Do that, and y...
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Hi Community! We’re excited to announce a new permission for version management in Jira Cloud! This highly requested feature brings a new level of flexibility, control, and efficiency to how teams ...
- Jira
- Article
- cloud
- jira
- jira-cloud
- jsm
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...hrough our firewall. When this came up in migration, the maintainer of the internal service had to do a bunch of extra work to make his service "public" via Amazon API Gateway. I explained this to t...
- Jira
- Article
- cloud
- edge-connector
- jec
- jira
- jira-cloud
- +1 more tag...
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...The result: a big gap in functionality right where it’s most needed The challenge of issue linking in Jira Cloud and JSM In native Jira Cloud, issue linking depends on a single search bar. After s...
- App Central
- Article
- cloud
- cloud-migration
- custom-field
- jira
- jsm
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...esarrollo? ¡Unítenos en la Comunidad Atlassian! -- https://ace.atlassian.com/buenos-aires/ #atlassian #atlassiancommunity #atlassiancloud #rovo #ia #ai #jsm #jira #servicemanagement
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With Jira Service Management (JSM) emerging as a top choice in the IT Service Management (ITSM) space, its adoption is accelerating, growing at over 50% year-on-year, as more organizations leverage i...
- App Central
- Discussion
- attribute
- customer-portal
- jsm
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🚀 We’re excited to announce the latest Smart AI for Jira Cloud release, packed with powerful new features to give admins more control, enhance AI responses, and streamline ticket management. From cu...
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Hi community, I'm investigating about the necessity to build a complete export of Jira/JSM projects and work items through Atlassian Analytics. The data that can be extracted with Atlassian A...
- Atlassian Analytics
- Question
- analytics
- jira
- jsm
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Novedad en Atlassian JSM: ahora puedes compartir artículos de conocimiento directamente desde tu portal de clientes, no solo desde Confluence, ¡sino también desde Google Drive y Microsoft S...
- Conectando en Español
- Article
- jsm
- knowledge-base
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How to Create a Google-Like Form in Jira and Confluence (But Even Better with Full Jira Integration)
...hare a public link to your form (like Google Forms). Allow anyone with the link to respond — no Jira account required. This way, you maintain the simplicity of Google Forms but keep all r...
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...rogress.” Will you hear back today—or next week? Let’s talk about SLAs in JSM from the perspective of customers. Any updates, sir? When customers cannot see what’s happening behind the s...
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Some might think a support agent’s work is simple and that the process doesn’t require much attention - open a ticket, read the problem, reply. Nothing could be further from the truth. Believe me, I...
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Hello everyone, we are trying to configure the jec plugin to manipulate Zabbix Events if the Alert in JSM is altered. Especially currently trying to pass the information of acknowledged Alerts to Z...
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...latforms right into Rovo. This is your chance to help shape how Atlassian brings AI-powered alert, incident management and root cause analysis directly into your JSM workflows in the world of Agentic AI. W...
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Need to calculate the MTTR using automation and populate a custom field. Can u help me?
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types a...
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If you’re managing a Jira Service Management (JSM) project and using checklist apps, you already know the limitation: checklists in the portal are read-only. No matter which plugin you choose, y...
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Atlassian ha lanzado la posibilidad de crear cuentas de servicio (Service Accounts) en Atlassian Cloud, diseñadas para facilitar integraciones con herramientas externas sin consumir licencias y sin n...
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Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to u...
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...atalogue of Products and their modules. Cataloguing all their hosting, key stakeholders, support groups, etc for an ITSM service Automating assignments according to which customer opened tickets in JSM...
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We are seeking a highly skilled Jira Administrator with expertise in Jira Service Management (JSM) on Jira Cloud for a part-time contract to refine our existing JSM instance. This r...
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