Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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The wait is over—everyone can now try the new navigation! We're excited to share that the opt-in experience is officially available for your sites. Try it out early ✨ Can’t wait to dive in?...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM f...
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Project Managers, let’s talk straight. For too long, Jira has been seen as just a ticketing tool — a place to log tasks, assign them, and move on. But that’s not what Jira was built for. And ...
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In today's collaborative business environment, the ability to share project data effectively is crucial for success. Jira and Jira Service Management (JSM) have become indispensable tools f...
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My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hello I try to found assets using the api assets/1.0/object/navlist/aql with the qlQuery payload such as { "qlQuery" : "objectTypeId=<id1> OR objectTypeId=<id12>"} but...
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Hi Community I'm getting this error when I try to select the Linked issues fields to export issues using the gsheet extension Jira Cloud for Sheets. Is this a normal behaviour? How can I ac...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its p...
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...5485 The issue: Currently, each JSM project can only have one customer portal, where all request types are displayed – grouped by request groups. While this might be sufficient for simple s...
- JSM News & Discussions
- Discussion
- customer
- helpdesk
- jsm
- portal
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello, Does Opsgenie provide an efficient way to route calls from the service desk to the appropriate on-call team member? Think of it as a reactive on-call voice routing scenario. Typically what...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hi, Jira service issue can be raised by: 1 - Portal 2 - Jira (regular way to open a ticket). I am looking for an automatic way to extract this information and put it in a field. ...
- Atlassian Automation
- Question
- automation
- jsm
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Hey Atlassian community! I'm Jay Prakash, Senior Product Marketing Manager at Upscale, and I'm excited to share that I'll be at Atlassian Team '25 from 8-10 April 2025 in Anaheim, CA! I’ll be joine...
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
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Hello Atlassian Community! 👋 We're thrilled to announce a new feature in Jira Service Management’s virtual service agent that will supercharge help seeker experience and issue deflection:...
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...tlassian: Using the issue collector to intake the request Issue gets created as a ticket in a JSM Using the Appfire Salesforce and Jira connector to associate the customer's ARR/account details T...
- Jira Product Discovery
- Question
- jpd
- jsm
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...nd display them prominently as big-number tiles or gauges. Sharing SLA reports have also never been easier-You can generate a public link to a dashboard or even publish it to your JSM customer portal f...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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If a JSM ticket is waiting for customer to respond, is there a way to send reminder notification to reporter to comment on the ticket after lapse of certain time period?
- Atlassian Automation
- Question
- automation
- jsm
- notification
- reminder
- sla
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Hello Dear Atlassian Family, I have a scenario that, I 've have an on boarding form that , Type of hire has 4 options after that Department ( Role of designation) is there, Here ...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
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...ennancy". Today we are a hybrid with about 10 customers on Jira (core/sw) and they are using many of the features as sub-tasks, linking, filter/dashboard etc.. Rest are moved to JSM. But these Jira (core/s...
- Jira
- Question
- cloud
- data-center
- jira
- jira-cloud
- jsm
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