Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...

• artificial-intelligence
• atlassian-intelligence
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...

• community-launchpad
• getting-started
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, is there way to send slack notification when on call roster changes to new person. This was feature in OpsGenie but no longer available in JSM

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to sync JIRA Service Management with Google Calendar for tech support availability? So the tickets don't get assign to a tech when not available.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian Community, I’m working with two separate Jira Service Management projects for two teams: BTS and RST. I need a solution that will allow these teams to collaborate on specific issue...

• cloud
• jira-service-management
• jira-service-management-cloud

We just recently purchased a JSM license, and I'm trying to learn more about portals and forms.  Here is a scenario I have related to onboarding a new employee: Manager completes IT Onboarding...

• cloud
• jira-service-management
• jira-service-management-cloud

Have you figure out how to track OUTGOING email that are sent from a Customer Notification? It seems you have been working on this for-ever ?!    

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while."   Please let me know how to solve this issu...

• cloud
• jira-service-management
• jira-service-management%2ccloud
• jira-service-management-cloud
• widget

Hello! We have an automation rule that is configured to trigger when a Request moving to the 'Waiting on IS for Info Sec Review' status With this automation rule, we have a conditional that looks f...

• cloud
• jira-service-management
• jira-service-management-cloud

I m facing this issue today while sending the email. kindly anyone to assist this to resolve

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, In the latest cloud changes page it says there are some changes to Assets to but go view a list of cards to see the changes. However, I just get an access denied message on the links. Can a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Impossible to run a job I have this error message. Thanks for helping

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, We have received the email about the service is shutdown in 14 days. can you please tell us as per our setup what is impact on our current system.   

• cloud
• jira-service-management
• jira-service-management%2ccloud
• jira-service-management-cloud

Our user are assigned to organisations. After assigning them, there is a "Share with" button in the Portal visible. How can we hide the "Share with" button in the Portal?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. T...

• assets
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I have a client that CC others when they create requests using Email so they are in the picture and so they receive updates ., But Client send a new request they receive the automated default message...

• cloud
• jira-service-management
• jira-service-management-cloud

I have found this recent article https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ about using {{forms}} to access the content of forms f...

• cloud
• jira-service-management
• jira-service-management-cloud

When I log into Jira and try to create a request for any project in the portal section, the loading process is a bit slow, meaning the loading takes time.

• cloud
• jira-service-management
• jira-service-management-cloud

For some reason the UI for assets have changed in our JSM. We don't have the new navigation switched on so I'm unsure if I missed some upgrade?

• cloud
• jira-service-management
• jira-service-management-cloud

Dear community,   It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name.   If I could assign the tic...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, the email channel in our Jira Service Management project is disabled to ensure that all support requests go through our customer portal. However, some users are replying direc...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to create a JQL Query where all the issues that are watched by someone of my Team (Asset team or Jira native Team) are shown. membersOf only supports groups.

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, i want to make button to external web link in agent view. I have JSM Cloud,  its possible? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hello together,   i have the following question. After migrating to jira cloud we saw that it isn't possible anymore to search through keywords which are included in ticket comments.   ...

• cloud
• jira-service-management
• jira-service-management-cloud

I followed all he steps as mentioned in this document. However when I run the Job, it says "Invalid customer ID" I used 1 as mentioned in the documentation but it still didn't work. any suggestions o...

• cloud
• jira-service-management
• jira-service-management%2ccloud
• jira-service-management-cloud

hi!  I am creating a ticketing system through assist on slack.    there are multiple teams working on this project, and I'm able to break into teams but I am not sure how to make su...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to fetch the data from `/rest/api/2/search` based on $"jql=updated >= '{startTime}' AND updated < '{endTime}'". I have the scheduling setup to run every 5mins. Scheduled runs ar...

• cloud
• jira-service-management
• jira-service-management-cloud