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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am implementing knowledge bases for a project where I want the work item knowledge base articles to show labeled articles that I've related to the work type. In the project settings -> kno...
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Has anyone been able to find a comprehensive list of all the smart values that are available for use in the conversation flow builder for virtual service agent intents? I ask because I cannot find s...
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As a new JSM admin I find it absolutely maddening that the scripting environment is so fragmented and there's no real indication of what should be used when, or the fact that some things just don't w...
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Hello! Trying leverage the JSM Widget on our web app to allow users to look up knowledge base articles while they are in the app. Widget is working, and any changes I make to the theme or button are...
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This is what I set. I thought that would give the user permissions to edit the workflows. What else do I need to do? They see it this way I see it this w...
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I have some fields that I want Agents to fill out when they raise requests on behalf of a customer, but I do not want the customers to see those fields when they visit the portal. Currently,...
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Had some general issues with the add-in not working & add-in panel not working at all. Now the add-in appears to be working, and I connect it to my Atlassian account. But when I run the query, ...
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Trying to use JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration. I get the following message when trying to configure the app: We couldn't read your data. Please check your API permission...
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Hi Folks, How does one manage to contact Atlassian support - our Jira Admin has left the company, and when I go to Atlassian Support - I select the product, I input the URL and then ...
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Hi, we are currently using the free Jira Service Management plan, which has a limit of 3 users. I noticed that there is also a limit of 100 emails per day for notifications. I would like to clarify ...
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. Can you please advise how we can add JSM Customer Organizations to a project? 2. Is there a way to bulk add Organizations &/ Customers?
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So I have the following Workflow: Basically, I want users to be able to cancel a task at any point. Now, of course this creates a loop from Canceled to Canceled. For the love of me I ca...
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Hello, 2 Things RE: SLA's - 1. I am wondering if there is a way to setup pausing an SLA (Time to first response) when the user 'Adds Internal Note' 2. If the Assignee & ...
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Hello, I am looking for some support around external companies & individuals. What we need to setup is the ability to invite external users and/or external companies into one of our JSM Project...
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Is it possible to have the comments in an existing JSM ticket updated with the contents of a new outlook email when an agent sends a new email from outlook?
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Hello, sorry for my bad english, we are having a really weird case in my job. Me and 2 other users are admins in jira. We created a new project "WC", copied from a existing project "PD". &n...
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Hi, Im looking for a way how can I add an Actual Task (checkbox item) in the ticket description via API (using Ansible module) I know for URL the syntax is [title|url] and this results in having a ...
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I have the support app connected to our slack instance in my organization. Two channels exist with the app, a user facing public channel and an agent facing private channel. I first opened a...
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I am new to the JIRA. Can we create a project using custom forms, validations and actions, approvers and reviewers and role based access? Please can someone suggest me is it possible in JIRA? ...
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Hi All, We are currently looking at setting up incidents and services in our service management projects but are frustrated with with the apparent lack of formatting with the auto generated emails f...
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As an admin, i am currently using the new navigation and did not see much changes to the customer portal. Please confirm, so that i will exclude the customers from my communications regarding the cha...
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I'm using Jira Service Management Cloud and trying to configure an automation rule that sets the Priority field based on a custom field called Issue class. However, although the rule completes succe...
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Has anyone set this up to be used as service management ? I found no fields within the Investigate a Problem that refers to RCA or the Governance process. Would like to hear how others...
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Hi Atlassian/Xray community, We're using Xray Server (not Cloud), and we're building a custom internal tool to manage test executions via API. Here's the context: ✅ What’s Working I ca...
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