Community resources
Community resources
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- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
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Dears, Is there any AI tools that can integrate with Jira for example 1- chat boots 2- auto solve tickets 3- auto reply to simmilare tickets 4- taking action to auto ...
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I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...
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I have for 20 days now tried to do a password reset so I can update my payment method. Never get the link. Checked spam. Called, emailed, ....no response...who can help?
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Hello, In my Automation Rule I am trying to get a true or false answer from this piece of code: {{issue.labels.contains("businessvalue-laag")}} Which I saved in a variable. That variable is then s...
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Our Jira Data Center is integrated with Microsoft Active Directory using LDAP. We are looking to display the reporter's department information on the issue view screen in Jira Service Management proj...
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Hello This was working last week Friday but it doesn't work now. Gave an error on any request types made on this project. Other projects are fine. I checked the audit log and no changes was made sin...
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Hi there. It’s a simple and common requirement, and I haven’t found a way to implement it in Jira. I have an object type called “Employee” with approximately 2,000 objects. I have an Asset custom ...
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Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
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I need to calculate ATA in Jira where i need find time difference from Open time frame ( created) but need "In progress" time frame "review" time frame how can i find these&nb...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
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Hi there, I have a question regarding how/where the artifacts repository functions withing Jira Service Management. My understanding is that when an agent saves an attachment like a .doc, .jpg...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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In the world of IT Service Management (ITSM), customer support and agile project delivery, maintaining strong service performance is not just very important, but it is also expected. That’s where Ser...
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Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
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We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
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