Community resources
Community resources
Community resources
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- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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Dears, I am using Jira service management over Jira data center and I added filed to view edit screen and I want to allow only users with certain privilege (user role) to edit this filed
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is a...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Hi, I have Jira-core and Jira-service-desk 10.3.5 I have an issue with the customer notification mail. I follow this KB: https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notifica...
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation lin...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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I have configured our service desk to retrieve emails sent to our Google email system addressed to our help desk service account. And it does that. But, for every email it retrieves...
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Hey, We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests. The data is linking ok (we're pulling from a...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hello, On a Data Center instance I create an issue when an asset object is created (using the Assets automation rules). In the Create transition of the issue I need to set in a text custom field th...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 incompatibilities...
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Hello I am using Jira Service Management, and I have a requirement related to a Behaviour script in Jira. My requirement is as follows: When I select the value "None" from the field named "Delay Jus...
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I just deployed Jira Service Management Data Center 10.5.0, and every time I try to change pages in the admin settings, I get the message "You're not logged in," even though I've already logged in, a...
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...ploads occur in a sub-directory of a public upload directory The attacker knows the names of security-sensitive files being uploaded These security-sensitive files are being uploaded using partial P...
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Hello, We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department. Currently, we achieve this using Jira...
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I have a Asset and a Asset referenced field in a screen. The Asset referenced field lists values based on the Asset field. I am trying to clear the Asset referenced field whenever the Asset field is ...
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I have a service request type that users can submit which then triggers a process that our senior management team want to be able to track the progress of this process i.e. what stage it's at and (mo...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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We don't use JSM as ITSM-Tool; therefore we don't need the Incident- and Changemanagement in the navigation of Service-Projects. How can i disable these entries?
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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...ith a primary focus on Docker Hub. This public registry is directly managed by Atlassian teams and is integrated with the release pipeline, allowing for real-time releases when new product versions are r...
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