Community resources
Community resources
- Community
- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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In the world of IT Service Management (ITSM), customer support and agile project delivery, maintaining strong service performance is not just very important, but it is also expected. That’s where Ser...
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Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
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We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
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how to change the order of the column to be as I want and not A-Z . Need a script for MHTML format I need the order to be Key , Summary, Description, Technical Description header and content t...
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
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Hello everyone, I am facing a very specific problem with an automation rule in Jira Service Management (version: 10.3.3) and Assets. I hope the community can help me with this. Problem: I want to ...
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Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
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Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
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I am trying to associate Releases (FixVersions) with the Time Boxes created in my Big Picture plan. I don't see "Release" as an option, as I have seen in my previous lives. Plan consists of a singl...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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Preset JSM Data Center Attachment shared with customer customer has access to the ticket and attachments other attachment have no issue, only wav, ogg, mp3 Edge Browser (tried with Chrome...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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I am using data centre Jira and when I view my roadmap, I want the dates on the right of the screen to show as sprints as this is much easier to understand where items are scheduled overall in a quar...
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Hi! 👋 I have a custom field with a list of over 250 options, and I need to create several similar custom fields to use within the same Jira work item. Is there an easy way (without using ScriptR...
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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Use Case / Requirements: Automatically export all Assets data (including all object types and objects) to an S3 bucket (or any external storage). This should be a scheduled job that runs d...
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