Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk-data-center
Tag: "jira-service-desk-data-center"
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Preset JSM Data Center Attachment shared with customer customer has access to the ticket and attachments other attachment have no issue, only wav, ogg, mp3 Edge Browser (tried with Chrome...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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I am using data centre Jira and when I view my roadmap, I want the dates on the right of the screen to show as sprints as this is much easier to understand where items are scheduled overall in a quar...
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Hi! 👋 I have a custom field with a list of over 250 options, and I need to create several similar custom fields to use within the same Jira work item. Is there an easy way (without using ScriptR...
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It seems I cannot set System Fields to show when empty? "Where's my field?" tells me the info below, I know it's got to have a value to display, but when I go to the screen config it tells me the vis...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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Use Case / Requirements: Automatically export all Assets data (including all object types and objects) to an S3 bucket (or any external storage). This should be a scheduled job that runs d...
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There is a user who has searched for certain asset objects using the “Serial number” attribute. He searched for the asset objects via the “Search object” field (see image 1), which can be seen at the...
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From https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-attachment I know how to do what I want to all the attachments in issue, e.g.: {{...
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Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
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Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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Description: We're experiencing an issue where PDF attachments in Jira Service Desk comments are not opening properly in Chrome. Users can access the attachments through the main attachments section...
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Hi everyone! 👋 I've been searching for a solution to this but haven’t had much luck, so I’m hoping someone here can help. I'm using Jira Service Management (Data Center) version 9.12.19, and I’d...
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I've noticed, as the Jira administrator that recently view workflow is starting to fail in a sense of everyone has the correct permissions, (browse project, view read only workflow, & transition ...
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I'm using jira service management 9.5.1 and it is connected to Confluence(data center). The link is working but whenever i try to create an article from a jira ticket, i get a csrf token error instea...
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Hello there, We have an use case that I wanted to challenge with some other Jira Service Management and Software admins. We are using Data Center solution for now. So we have our L2 receiving in...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Working with Jira Data Center 9.12.22 (JSM 5.12.22). We have recently converted ~1800 JSM Issues to Asset Objects. The last thing I'm trying to figure out is how to take the Watchers of the issue...
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I am using the following syntax in my exporter template file BUT no names of users are being displayed when I use the template for export: ${fullname:Approvers} My field name is "Approvers" and thi...
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I have an Object Schema named "Supplier Name" Type: "Supplier" Objects: Various Suppliers Attribute: email -------------------------- I also created a Custom Field where the Object can be select...
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Dear community, For our support workflow we have an any transition to "In Progress". On top we have a plugin "E-Mail this issue" as a lot of customers are not proactively using the portal.&nbs...
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