Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
-
For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease da...
-
Dear team, The user can successfully open a case, but when they try to list the cases they've opened, only the icons in the image appear and they can't access the case title or content. Coul...
-
I have a list of users, grouped by organization on a JSM project. These users are active and have certain requests active. Only some of these users are visible on the "People and Access" page. Why? ...
-
Hi community ! I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack From what I've seen in other forums, the...
-
Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address. After this Jira update, I no longer see the option to create an organizatio...
-
Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
-
We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
-
Hi Im following the instructions below to create a software ticket based on another instance service desk ticket transition; however , when I run the tests , the result is always "No work item...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- jira-software
-
-
Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
-
Hi, I want to auto update the asset objects with the user group details automatically. I see automation is not supporting this yet, is there a workaround I can achieve, We have have...
-
Hi All, I am raising a Incident in Statuspage using the Operations Alert feature of Jira. When I get an Alert, I change the Priority to 2 which makes it as an Incident in Statuspage, then I a...
-
Hello everyone. We have the case that our customers can choose on the Jira service portal which application they are having problems with. We now want to implement that depending on which ap...
-
Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
-
Ever since the visual update, sub-tasks got a little love when it came to showing specific columns and widths on the parent task, but now there are scrollbars all. the. time. Despite adjusting column...
-
I would like to modernize the log in page where our customers log in to lodge an issue or find a knowledgebase article. I would like to have a tile called knowledge Base Articles and another one cal...
-
Hello Everyone. Recently my Service Desk starting receiving a lot of questions about a system that my team don't own in our business unit. Researching why we are receiving this questions, I found t...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
-
-
We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
-
TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30...
-
is this email malicious : Atlassian <noreply+1d1dfea@id.atlassian.com>
-
Hi, Community! 👋 At Hello Clerk, we’re building a financial suite for Jira Cloud. One of our tools is Clerk Invoices, designed to automate invoice creation right inside Jira. Over the past 4...
-
Hey fellow Jira admins 👋 We’ve reviewed and rebuilt dozens of Jira instances over the years - across industries, company sizes, and use cases. And no matter the setup, the same problems keep sho...
-
Hi JSM folks 😊 Wanted to share a recent observation from our work with Jira Service Management teams. We’ve rebuilt a lot of Jira Service Management setups over the years—across IT, security, supp...
-
We are currently developing a centralized employee help center using Jira Service Management to provide our staff with a single point of access for all their work-related needs. Our goal is to enable...
-
As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
-
I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
Copied to clipboard