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Community resources
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Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in Gi...
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Automation is one of the perks of using Jira, and no where is it more useful than in Jira Service Management. You can go beyond basic JSM automation rules and use Jira automation for advanced use cas...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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[Customer Success] How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
Challenge: As Kumavision grew, managing complex client projects with tools like SharePoint, Excel, and email became inefficient. Adding clients to internal Jira instances increased costs and posed se...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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Hello, Community! 👋 Starting with the release of Jira Service Management Data Center 10.3, Jira Service Management Data Center license holders can install the ProForma Data Center marketplace app...
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The Elements Copy & Sync team is thrilled to announce a powerful new feature: clone and synchronize your issues across different Jira instances! This feature is designed to enhanc...
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Challenge: MIC Customs, a customs and trade compliance software leader, wanted to establish real-time communication between their customers and support teams using Jira. Using Excel, emails, and ma...
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To keep the Partner Spotlight series alive and well, Atlassian has invited Partners to create their own articles following Atlassian’s suggested format. Here is the latest installment – an intervi...
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessin...
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Every unresolved incident quickly spirals into bigger problems, costing time and user trust. When small issues snowball, it leads to overwhelmed teams, lower morale, and frustrated users. With sm...
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...ry Tick today and transform the way you communicate with your customers! For more information on how Tick can enhance your JSM experience, visit the our blog post. Bringing Transparency to J...
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🎉 Exciting news for the Atlassian Community! 🚀 We’re thrilled to announce not just one, but two powerful new features in the Queues for Jira & JSM app: Bulk Change Queues and Bulk Change Queu...
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Hello! Two days left till our webinar: 🎥 Stress-Free Incident Communication with Jira Service Management ⏰ Wednesday: 16.10 at 7:00 PM CEST / 1:00 PM EDT / 10:30 PM IST 🔗 Free Spot...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...
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🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
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