Community resources
Community resources
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- Tag: jira-service-desk
Tag: "jira-service-desk"
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Introduction Data migration is a cornerstone of any IT strategy, and its importance has grown exponentially with the rise of digital transformation, digital twins, and enterprise modernization init...
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Get the complete playbook for connecting HubSpot and Jira. Our 5-step guide shows how to unify your Sales, Service, Product, Dev, and Marketing teams. In today's business landscape, two pl...
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Measuring individual performance in agile teams is a sensitive but important topic. Agile principles emphasize collaboration over competition, but understanding how each team member contributes is st...
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In the world of IT Service Management (ITSM), customer support and agile project delivery, maintaining strong service performance is not just very important, but it is also expected. That’s where Ser...
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Dear Colleagues, Companies, and Recruiters, I am an Expert Certified Atlassian Professional with over 10 years of cross-industry experience in banking, finance, IT, and engineering, specializing i...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease da...
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Tracking time is part of every project manager’s life. But let’s be honest, Jira’s built-in time tracking is like that reliable old watch… It tells you the time, but it doesn’t show you much else. ...
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TL;DR: We rolled out a partial automation of the QA process for a 30-agent service desk team using only built-in Jira Service Management tools: Rovo, Jira Automation, and Confluence. In just 30...
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Hi, Community! 👋 At Hello Clerk, we’re building a financial suite for Jira Cloud. One of our tools is Clerk Invoices, designed to automate invoice creation right inside Jira. Over the past 4...
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Hey fellow Jira admins 👋 We’ve reviewed and rebuilt dozens of Jira instances over the years - across industries, company sizes, and use cases. And no matter the setup, the same problems keep sho...
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Hi JSM folks 😊 Wanted to share a recent observation from our work with Jira Service Management teams. We’ve rebuilt a lot of Jira Service Management setups over the years—across IT, security, supp...
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As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured ag...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its pot...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
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Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in Gi...
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Automation is one of the perks of using Jira, and no where is it more useful than in Jira Service Management. You can go beyond basic JSM automation rules and use Jira automation for advanced use cas...
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If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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[Customer Success] How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
Challenge: As Kumavision grew, managing complex client projects with tools like SharePoint, Excel, and email became inefficient. Adding clients to internal Jira instances increased costs and posed se...
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In today's fast-paced world, customers increasingly prefer to solve issues on their own before reaching out for help. According to Harvard Business Review, 81% of all customers attempt to take care o...
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Hello, Community! 👋 Starting with the release of Jira Service Management Data Center 10.3, Jira Service Management Data Center license holders can install the ProForma Data Center marketplace app...
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