Community resources
Community resources
Community resources
- Community
- Tag: jira-service-desk
Tag: "jira-service-desk"
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How can I search within a project for comments from user "X" on a specific date? Is there a specific filter I can configure for this? I was looking for updateBy in jql, but it doesn't recognize it as...
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When a page's status changes to the status you specify (i kept the ootb page statuses) So when the page status changes to "Rough Draft", I want the linked Jira issue (Confluence page is linked from ...
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Within our business we have a Teams chat (Admins) that is only used for a 'System Down' scenario. I have made an automation that a user can log this through our service desk, and then using Microsoft...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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We have a board to enter in data requests and complaints. In my dashboard, I want to show ticket entry & ticket type over time, such as how many tickets have been submitted per month for the pas...
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Hello, I'm part of a ServiceDesk project team where we manage issues our customers have with our products. A colleague of mine and I feel like there used to be the option to include external...
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Our documentation site is created using Confluence Cloud, and displayed in our Jira Service Desk Support Portal. When viewing someone else's documentation page, we noticed that their site shows the p...
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Hi All, I'm curious why Jira Service Management doesn't allow us to duplicate reports and series. Currently, I have to manually recreate them using filters, which is quite time-consuming. Does anyon...
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Hi, I want to give external users permission to a single Jira service management project. The problem is, that despite only having a service management license, they can still view Software projects...
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Pi network account name who's change
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
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I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not suppos...
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Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...
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Hi, I have two email addresses configured in my Jira Service Management (JSM) email channel, and everything is functioning as expected. However, when tickets are created, I can't determine which ema...
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Hi guys, When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent...
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Hi, Currently, when we need to add customers to an organization, we follow this process: Project -> Customers -> Add client. However, we frequently encounter an issue where the invitat...
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
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Hi all, I realized some problem and wanted to confirm if you can see this as well. I have setup a Service Desk test page, where I have added the following fields: - Priority - a select field ...
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Dear All, We’ve set up around six different queues to receive tickets directly, but now we need to configure SLAs for each of these groups. Each queue should have its own SLA. For example, the SLA f...
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Hi We're going down the path of setting up Services in our JSM project. I'm trying to find a start to finish document of the recommended way to set this up from start to finish - starting with creat...
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The people that submitted the Jira request in the portal can not see their request because they are not added automatically to the project with the role service desk customer, is there a way to do th...
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Hi all, I'm trying to figure out why this automation is not working in our service desk on all tickets that have comments applied to them. The automation sends emails out with all the code in ...
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Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
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