Community resources
Community resources
- Community
- Tag: request
Tag: "request"
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Hi I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit. Eg link: https://s...
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How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I a...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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For me, a well-structured request type means not only the right selection of fields to gather the necessary information, but also: ease of use for the customer when filling it out ease d...
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get n...
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Hi Atlassian team, we've performed a full history rewrite and removed all large files using git filter-repo. Locally, the repository is now ~509 MB (.git/ folder), and git count-objects -vH confirms...
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Hello, I am sure this has been asked before, but I believe the ability to sort folders and/or the objects within them would be very useful in managing Confluence. I envision this feature to be ...
- Confluence Cloud Admins
- Discussion
- confluence
- feature
- request
- sort
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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...ssue should be created, and each should have the correct Request Type and starting Status. In our implementation, it leads with the for: dropdown.size branch, and creates new work items as expected. H...
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...un daily using Schedule Trigger 3. Action: Get the feed response using send web request action. https://your-instance.atlassian.net/rest/plugins/1.0/log/feed 5. Headers to use: A...
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...he other Jira site should also create or update the ticket. I think the automation rule with web requests or incoming webhook can achieve this, but the assignee cannot be synchronized. Below are m...
- Jira
- Question
- cloud
- jira
- jira-automation
- jira-cloud
- request
- +1 more tag...
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I'm developing a Forge app that is listing out all the remote links associated with a customer request in Jira Service Management for all of the customers to see. My problem is that the api.asApp...
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I'm developing a Forge app to list all the remote links on the customer portal request UI. I think I managed to give the app the correct scope and unlicensed access permissions, correct me if I'm w...
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I want my customer to see similar requests when he/she types the description. This feature is used in this forum. i.e. when I start typing a question I get a list of questions that might be similar t...
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Due Date (DD) is on the screen and request form, but none of my agents see the field which is required. Members have all "issue permissions" except Delete Issues and Modify Reporter, other p...
- Jira
- Question
- due-date
- jira-work-management
- request
- screens
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Request on CURL curl -X POST -H "Content-Type: application/json" -d "{\"message\":\"Help What do I do now\"}" https://<mydomain>:7990/<directory> The request works f...
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Hi, I would love a new feature being added: When you hover over a label, a little x appears, which makes it possible to quickly remove it—even without opening the tile. It is now only possi...
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Dears, I really like the recently introduced possibility to restrict request types from users or give only access to specific users. Mainly nice, but when you have customers that are s...
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Hi everyone, I've encountered an issue in Confluence where the entries for tags in our databases are not fully displayed even though there is enough space on the screen. Has anyone else encountered ...
- Confluence Databases
- Discussion
- bug
- request
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Hi community, We are trying to manage clients commitments in a structured way using Jira. The use case we are having is as followed All customers - new and existing raise requests - we c...
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Hello, I need to update jira status to pending form in progress and to achieve this we need to update pending reason field and external comment so only after that sttaus will move to pending. i am ...
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Hi I am looking for the solution how do i automate, create (free of charge, no paid plug ins) a mirrored list with cards. MY Board ...
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I can't figure out how to customize a field to make it a dropdown with a list of specific values the front end user can pick from.
- Jira
- Question
- cloud
- custom-field
- forms
- jira
- jira-cloud
- +3 more tags...
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I have created a Service Desk connected to the Jira Service Project. The use case is for in-house Customer Support agents to be able to raise requests to be investigated by a technology team.&n...
- JSM News & Discussions
- Discussion
- request
- servicedesk
- visibility
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...ost highly-requested automation features! Temporarily pause your automation rule before proceeding to the next step for up to 15 minutes. For Jira Service Management Cloud Premium and Cloud E...
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