I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
Upgrade to paid plan deactivated the account due to no payment details, and now it won't recognise me as the billing admin to reactivate by adding payment details. Nor will it let me contact Atlassia...
Hello Preface In our organization, like most others, we have need of system or service accounts from time to time. Accounts that aren't tied to any specific person but rather a function or a tas...
Hello! I know that Renaming Groups is currently a Beta feature, but I am curious if anyone has experience doing this, or if you have run into any issues when you've renamed a Group. We had cha...
Hello! I am working on cleaning up and organizing our Groups in Atlassian Admin, but had a few questions that maybe the community here can help me answer: When going through the list of Groups for o...
For new users, I wish to set no automatic access to Jira, Confluence, Goals, etc.. all projects. When I create a new user, the account is auto-magically added to "Confluence", "Jira", "Goals", and...
Hi everyone, I originally set up Jira Software and Jira Service Management for my organization, and both have always lived at the root URL: `https://[my-org].atlassian.net` Recently, we added Conf...
Hi, I am an Atlassian Org Administrator currently working on a large-scale cleanup task involving over 8000 groups within our organization. Many of these groups have zero members and appear to be un...
Hello, i'm using admin account of organization. So in the admin center, We currently have a total of 128 users who have accessed, however, the number of active users is only 25. Most of the Micr...
I am very new to having to admin our Atlassian environment, and I have what I hope is a very simple problem to solve. I had not found the solution in the documentation though. We have Jira and Confl...
Dear Concerns, Good Day!! I am looking for add-on to move configuration from Staging to Production which migrates automations, conditions, workflow. Migrate configurations from staging to pr...
Hi Jira Admin Community! I’m Jenni from the Atlassian Research Team, and we’d love your help in making our admin features even better. Are you an enterprise admin who regularly uses features like D...
"Who exactly has access to our Jira instance right now?" - Your Boss This question keeps many Atlassian admins up at night... Look at your user list and you may find a concerning mix – your empl...
Hello Audit Logs Community! I'm Jenni from the Atlassian research team. 👋 We're conducting research with Enterprise Admins who utilise the Audit Logs and Backup and Restore features in Atlassian Administration...
Hi community, I have setup an org inside admin.atlassian.com and have added few users as an org admin. But, all the users(including me), are unable to receive any mail. I can see every u...
Hi! I'm stuck. 1st - Let's say I were an admin, is that a user role that is given in a project, repository or workspace? 2nd - How can I tell I am an admin? There has to be a list of users ...
System for Cross-domain Identity Management (SCIM) has transformed how enterprises manage user provisioning in cloud applications. For Atlassian administrators, SCIM provides a way to automatically s...
We currently have multiple admins managing our Jira Cloud instance. We've noticed that certain changes such as product subscriptions, user additions, and group access updates—have been made, but we'r...
As an Atlassian admin, you know the drill. Monday morning rolls around, and your inbox is filled with user management requests: "Can you add these 15 new employees to the right Jira groups?" ...
Hey all, I'm Rhys, a PM on Jira Administration. You may be aware that there a Cloud->Cloud workflow import workaround offered today. It’s clunky and relies on customers creating a Vendor a...
Dear Jira Experts, Under admin's Application access, we have Jira Service Management and Jira Software. Is there a way to create new Application accesses? I'm the Jira admin (not the highest s...
Have you ever wondered: “Can I manage all my Jira sites from a single location?” “Is there a way to stop switching between multiple Jira instances just to handle user management?” If so, you’re no...
Hello! I'm Eddie, a designer on Jira. Myself and another Designer (Mark -- not pictured here) are running some studies on the admin configuration and setup screens in Jira Cloud, and we want to hea...
Hello Atlassian Community! Welcome to the 2025 Q1 Cloud Transition Quarterly Round-Up, showcasing the latest cloud tooling and migration capabilities that have been released this quarter, as well a...
...urrently no way to retrieve the directory ID through Atlassian Administration (admin.atlassian.com). Instead, you can retrieve the directory ID through the GET list of workspaces endpoint: curl --r...
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