Migrating to Atlassian Cloud is a bold move, and it is totally normal for teams to feel a little uneasy. Whether it is about change, control, or complexity, the secret to success is meeting concerns ...
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
Starting your cloud migration journey? One of the most important (but often overlooked!) steps is building a change management strategy for your team. Laying a strong foundation now means smoother sa...
Jira automatically records a detailed change history for every work item. This includes field updates, status transitions, assignee changes, and more. While this information is valuable, many teams f...
Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
The Invisible Backbone of Every Project Every successful product — whether it’s the next iPhone, a medical device, or a flight system — starts with one thing: requirements. Requirements define what...
Keeping change requests in sync can make all the difference in resolution speed, team collaboration, customer satisfaction, and more. By syncing change requests between ServiceNow and Jira (i...
Hello Atlassian Community! I am Alex, a Product Manager on Atlassian’s Enterprise Cloud team, and I’m excited to share a new capability now available in beta for Cloud Enterprise customers: Freeze ...
Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
Hi all, Welcome to the next installment in my JSM Tips & Tricks series. One of the more powerful features of Jira Service Management (JSM) is its native Asset Management capability, built on...
A single Bamboo plan is configured to build and deploy multiple applications. Multiple Bitbucket repositories are linked to this Bamboo plan. The plan is set to trigger automatically using the "Bit...
In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
I was in the room when Mike Cannon-Brookes announced that Rovo is now included with Cloud subscriptions. The reaction? Audible GASPS. 😮 Disbelief! 🎉 Smiles. 😃 Cheers! 🙌 Clapping. 👏 A...
I just wanted to check how other organizations without the pipeline features are recording standard changes. We are migrating away from ServiceNow, and all our standard changes are stored in the tool...
Hi All, We're in the process of implementing Change Management in Jira, migrating from a legacy system. Our goal is to stay as close to the out-of-the-box solution as possible while meeting our key ...
Tracking changes in Jira Data Center allows for keeping projects organized, following the necessary security rules, and enhances team collaboration. When many team members update issues in large team...
Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
As a company we are currently engage in a digital transformation of our systems. As part of that we are redesigning our release strategies and documentation processes. We are struggling w...
Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 &nb...
Hello Atlassian Community, We're excited to announce that Selective Data Copy for Jira Service Management sandboxes is now generally available! This feature will be available for Jira Service Manag...
Let's start with an assumption I have regarding us Admins… We only believe we know our Users‘ needs, what‘s best for them and for our Applications. We never actually verified our hypothe...
I have created JSM automation for our Change Request Issue Type that creates a Confluence page if the reported selected the option to have a Confluence page created. I would like to have the CR upda...
We know that Standard, Normal and Emergency change types are built into JSM by default. Is it possible and if so, how would one rename the 'Standard' change type? Thanks in advance! ~Ian
We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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