Community resources
Community resources
Community resources
- Community
- Tag: incident
Tag: "incident"
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...rocedure to follow in difficult or stressful situations like incidents for on-call agents. These playbooks also standardize and assist agents responding to a JSM issue, such as onboarding steps for a...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Hello Everyone, This post provides a quick walkthrough on how you can use Jira Service Management's ChatOps c...
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...pecific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. Who can configure it? Jira admins can set up Slack w...
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Hey there, When I create an incident associated to a JSW project from a Compass Alert, the incident is not visible anywhere on the Compass Activity. I am following the "Create incidents with a...
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I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
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Hello, Community. I would like to ask for your help regarding an incident I am currently experiencing. I have configured the Virtual Agent, which, as a result of the flow in its intent, can either r...
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...efinition of incident severity? Who define the incident severity? Ourselves or by Atlassian? And is there incident definition document? Which incident could be defined as High, Medium or Low level incident...
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...ommitted incident resolution time is what? please provide! Many thanks!
- Jira
- Question
- cloud
- definitions
- incident
- jira
- jira-cloud
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some w...
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...ction - Create Microsoft Teams chat or meeting for an incident: Speed up collaboration by automating the creation of an MS Teams chat or meeting for an incident issue in JSM. Available on Jira Service M...
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can d...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I d...
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Hello, We just moved our Opsgenie operations to Jira SM. We have some rules to create Incident based on some conditions and link the Alert to the Incident. The link is created ("is e...
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...iew, such as SLA, assignee, linked issues, and subtasks. By providing customers with a comprehensive view, including those elements, you can share the full complexity of an incident and improve t...
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Hi all We want our support agents to easily identify problems records that could be related to the incident they are working on so they can link the incident to that problem. In t...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or s...
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...or bringing Dev and IT Ops teams together in Jira Service Management to streamline collaboration, and better detect, resolve, and prevent incidents from happening. Share your best tip, and w...
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Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM....
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Security Incident Response is a critical aspect of cybersecurity. Timely detection and resolution of security threats are essential for safeguarding organizational assets. One key element in incident...
- App Central
- Article
- incident
- incident-management
- kpi
- security
- sla
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How to improve communication on the customer-agent line to raise CSAT and change frustration into understanding? 📚 This article has been published in the DevSamurai blog. Incident c...
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...artner integrations through a developer lens, Showing off how an integrated toolchain can improve the developer experience while increasing productivity. Explore how developers can manage incident...
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...especting restrictions or indicating new ones by group/profile. But I understand that the latter affects both “reply to client” comments and “internal notes”. How can we ensure that only public comments a...
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