Jira Incidents not visible on Compass

[Jeff Lefebvre]

Hey there,

When I create an incident associated to a JSW project from a Compass Alert, the incident is not visible anywhere on the Compass Activity.  I am following the "Create incidents with alerts" article.

I've gone so far to add the "components" and "associated services" to the layout in the JSW project and filled those in, but it still doesn't show on the component's activity screen in compass.

However, if i create an incident in a JSM project, it all works.

Is there something i'm missing? I don't want to purchase JSM just for the sake of adding an incident. (there's many good reasons to get JSM, but we are not there yet) We don't want the whole incident management piece in JSM, as its already handled in a different software. I just want to manually create an incident from alerts and have it appear as advertised.

Create incidents with alerts | Compass | Atlassian Support

Create incidents with alerts | Compass | Atlassian Support