Community resources
Community resources
Community resources
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- Tag: incident
Tag: "incident"
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...rocedure to follow in difficult or stressful situations like incidents for on-call agents. These playbooks also standardize and assist agents responding to a JSM issue, such as onboarding steps for a...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Hello Everyone, This post provides a quick walkthrough on how you can use Jira Service Management's ChatOps c...
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...pecific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. Who can configure it? Jira admins can set up Slack w...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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...ction - Create Microsoft Teams chat or meeting for an incident: Speed up collaboration by automating the creation of an MS Teams chat or meeting for an incident issue in JSM. Available on Jira Service M...
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can d...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I d...
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...iew, such as SLA, assignee, linked issues, and subtasks. By providing customers with a comprehensive view, including those elements, you can share the full complexity of an incident and improve t...
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Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or s...
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Security Incident Response is a critical aspect of cybersecurity. Timely detection and resolution of security threats are essential for safeguarding organizational assets. One key element in incident...
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How to improve communication on the customer-agent line to raise CSAT and change frustration into understanding? 📚 This article has been published in the DevSamurai blog. Incident c...
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...artner integrations through a developer lens, Showing off how an integrated toolchain can improve the developer experience while increasing productivity. Explore how developers can manage incident...
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...ctivity: Event Activity logs Exact Log Entry What does it look like? INCIDENTS Who created the Incident? User Name( useremail@domain.com) C...
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Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution Incident...
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Following on our first ever Annual Bug Bounty Report from 2021, this year for the first time, we are publishing an in-depth report detailing a full year of statistics and data about our Security Incident...
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Articolo tratto dal mio blog e relativo alla problematica che dal 4 di Aprile 2022 ha colpito 400 utenti in tutto il mondo. ___________________________________________ In questo post andremo ad a...
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...ommunity events and competition Premium Week! 🚀 Latest improvements to the Atlassian products Confluence giving you a personal space automatically New filter for incident activity f...
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Hello Atlassian Community! Today, we’re stoked to be introducing activity feed filtering, a new incident management feature in Jira Service Management Cloud. By filtering the types of the e...
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...pproach for your team. Defining roles and responsibilities and best practices for scheduling on-call rotations: Ensure your team knows who to turn to at each stage of an incident, how to document and s...
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...anual intervention. Actions helps you to resolve incidents faster and free up time spent on repetitive work so that you can dedicate yourself to higher value tasks. Actions are available as p...
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