Community resources
Community resources
Community resources
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- Tag: sla
Tag: "sla"
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Service Level Agreements (SLAs) are a cornerstone of reliable support and service delivery. In theory, managing SLAs in Jira should be simple: define a target, track the time, and make sure issues a...
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Welcome back to our Report of the Week series! This time, we’re spotlighting a powerful SLA Overview report, designed to give support teams a quick and visual summary of how well they’re meeting s...
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I've tried this: project = ABC and "Time to resolution" < remaining("4h") project = ABC and "Time to resolution" = breached() project = ABC and "Time to resolution" = everbreached() pr...
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I have a board with support tickets that have different SLAs for each stage, in this case my main problem is the "first response" sla. I have different configurations for medium and low i...
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...nd display them prominently as big-number tiles or gauges. Sharing SLA reports have also never been easier-You can generate a public link to a dashboard or even publish it to your JSM customer portal f...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Hello Everyone, This post provides a quick walkthrough on how you can use Jira Service Management's ChatOps c...
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...pecific use case. These notifications can be sent to either public channels private channels or even direct messages in Slack. Who can configure it? Jira admins can set up Slack w...
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An SLA is not just a formal document—it’s the foundation of trust between a company and its customers. But what happens when an SLA isn’t met? Missed deadlines, dissatisfied clients, and a damaged r...
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If a JSM ticket is waiting for customer to respond, is there a way to send reminder notification to reporter to comment on the ticket after lapse of certain time period?
- Atlassian Automation
- Question
- automation
- jsm
- notification
- reminder
- sla
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Does your team always manage to close requests on time? Or are you just guessing how well you’re meeting your SLAs? Tracking SLA metrics is not just a formality—it’s the key to team e...
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...nderstand the performance of the deadline, how often this deadline is met or breached. There are, of course, apps for this, such as Time to SLA, which I've implemented in customers and work well. T...
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...amiliar? Uncontrolled task accumulation can lead to chaos, burnout, and, worst of all, SLA breaches. This is where WIP limits come to the rescue. They help prevent overload, balance workloads, and improve t...
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Providing great service isn’t just about responding to requests—it’s about doing it on time and meeting expectations. That’s where Service-Level Agreements (SLAs) come in. They help teams define r...
- App Central
- Article
- jira
- jsm
- reports
- sla
- sla-time
- +1 more tag...
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...otify a Slack channel based on priority, they can configure it according to their specific use case. These notifications can be sent to either public channels or private channels or even direct messages i...
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🚀 Jira is a powerful tool for request management and user support, offering extensive capabilities for configuring SLA (Service Level Agreements). However, to ensure SLAs function effectively, it i...
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Hi all - I am having a hard time trying to fix SLA times. Currently, the times are 7 hours off. A ticket will state Created 7:16, but in reality, it is 12:16 EST. I can't figure out how to get it t...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA...
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Hola, quiero realizar una automatización que se me envien por correo todas las incidencias donde su SLA se venza durante el día de hoy. Y que salga a las 9:00 y 13;00 horas
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Service Level Agreements (SLAs) play a crucial role in ensuring timely and efficient service delivery. In today's fast-paced business environment, tracking SLA response times accurately can s...
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Hello, I am facing an issue that I can't solve. I setup SLA, TTFR (Time To First Response), right after a ticket is created by a customer. It should stop as soon as an answer is made by one of o...
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SLA performance tracking has become even smarter. Now, you can dive deeper into your team's productivity by analyzing SLA metrics based on Jira fields or custom criteria. Whether it’s priority, s...
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...ecurity standards every enterprise should prioritize and how they contribute to a resilient cybersecurity posture. You'll also discover how SLA Time and Report for Jira align with these standards to s...
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Hi Community - Hoping for some assistance here. I have not been able to find a solution and have hit a road block. I am looking to create a widget in a Jira Dashboard which re...
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...he valuable insight to plan remedial actions to prevent more alerts from getting generated in the future, or to also view how alerts have spiked during previous deployments. You can also track SLAs for a...
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's....
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