Community resources
Community resources
- Community
- Tag: sla
Tag: "sla"
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The clock is ticking: Why SLA Management matters Imagine this scenario: a client sends a critical request, and your team has only four hours to respond, according to the Service Level A...
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Is possible to reset SLA back to zero using Automation? Is possible without using plugin?
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The calendar has changed, or a condition has been misconfigured, and boom, your SLA data is off now. Some Jira admins lose sleep over it, asking on Atlassian Community: “How do I recalculate my SLA...
- App Central
- Article
- jira-service-management
- jsm
- sla
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...slow erosion of customer satisfaction. We often treat Service Contract Management and Service Level Agreement (SLA) Management as two separate worlds, but they are not. For thousands of teams, J...
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Hello community, I’m trying to include the SLA duration in an Automation email template in Jira Service Management, but the smart value always renders empty. Here’s my current template: Dear c...
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In a JSM project, SLAs are defined based on priority; for priority 'low', 48 hours to resolution are specified. Sporadically, the problem occurs that for tickets with low priority, the SLA displays a...
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I'm planning to purchase a SLA plugins, Can anyone suggest what plugin suitable for my requirement. 1, SLA that can track per statuses transition 2, Can reset the SLA depends on condition 3, C...
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...rogress.” Will you hear back today—or next week? Let’s talk about SLAs in JSM from the perspective of customers. Any updates, sir? When customers cannot see what’s happening behind the s...
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In traditional ITSM, an SLA Agreement feels like a solid contract: fixed deadlines, strict conditions, and clear accountability. But in Agile environments, the reality looks very different. Work is s...
- App Central
- Article
- automation
- jira
- sla
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...ervice Level Agreements (SLAs) come in. For teams handling service requests or technical support, meeting SLAs targets is critical. Every minute beyond the agreed resolution time can lead to lost c...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SLA...
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Missed SLAs frustrate customers and overwhelm support teams — but most breaches are preventable with the right setup in Jira Service Management (JSM). Hi Atlassian Community! I’m Kinga f...
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SLA fields out of control? You’re not alone Have you ever opened Jira’s custom fields list and spotted like 20+ “Time to resolution” fields? Yes, it’s possible. Because JSM creates locked SLA c...
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Hi there, I deleted our JSM default SLAs and created new ones. I set them up according to the instructions, but I can't see the SLA counters in the project's queue. What am I doing wrong? Thanks!!!
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...ollow up or track what’s happening. SLA compliance becomes guesswork. Feedback? Lost. Time? Burned. But what if your entire intake-to-resolution workflow could be handled with structured forms, a...
- App Central
- Article
- cloud
- datacenter
- forms
- jira
- sla
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When support tickets pile up and customer patience runs thin, reliable SLAs (Service Level Agreements) become your best ally. They bring clarity, accountability, and calm into what can otherwise b...
- App Central
- Article
- jira-cloud
- jsm
- sla
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Have you ever opened an SLA report in Jira and thought: “What on earth is going on here?” Timers stop in random statuses, work items sit unassigned for days, and the reports show data y...
- App Central
- Article
- jira
- sla
- sla-report
- time-to-sla
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It's Friday then... It's time for the last, but not least, post in my SLA Common Challenges series 💁♀️ This challenge is about: Transparency 🎯 SLA tracking isn’t just about h...
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You’ve checked your SLA dashboard. Everything looks fine: response times are on target, resolution times are within limits, and nothing seems to be breaching. But something still feels off....
- App Central
- Article
- jira
- sla
- support
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Sometimes an SLA breach happens not because of an actual delay, but due to failed automation or a technical misstep. That’s where the Reset SLA feature comes in — it allows you to configure s...
- App Central
- Article
- datacenter
- reset
- sla
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Another Friday, another common SLA challenge!🎯 This time, we're focusing on: Process Optimization 📉 Here are three points worth considering we've identified during our research: 1. Not e...
- App Central
- Article
- sla
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With this post, I'm kicking off a short series on common challenges related to SLAs based on insights we gathered during research for our SLA Time Management app 📚 Let’s start w...
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Hello, Can someone explain what happens when due date is set or not set in a SLA? Please take a look at the screenshot in the "Pause counting time during..." option or the "Finish counting t...
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You’ve just closed a customer issue. The resolution was logged, the agent moved it to “Done,” and the customer confirmed everything looks good. Yet when you glance at the SLA panel… It’s still c...
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...ealistic timeframes, and build smoother collaboration, even without daily check-ins. In this article, we’ll show how non-tech teams can benefit from OLAs in Jira, and how our app, SLA Time and R...
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