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- Community
- Tag: support
Tag: "support"
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We've reached the final chapter of our "Unified Workflow" series. Let's look at the incredible journey so far: Part 1: A feature request from our Premium customer was captured. Part 2: Th...
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Our "Unified Workflow" journey is almost complete. Let's see how far we've come: Part 1: A Premium customer's request was captured by an empowered Service Desk. Part 2: The Product team t...
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...eek of waiting for a response, we still have no response, and no quote for this change. Do you have any similar experience, what can I do to raise the urgency of the support ticket? Thanks for any advice!
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This is Part 3 of our "Unified Workflow" series. Let's recap: In Part 1, our Service Agent, Ann, captured a feature request from a Premium customer. In Part 2, our Product Owner, Paul, tu...
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...he handoff to Jira Product Discovery becomes critical. TL;DR Challenge: Product ideas from support tickets often land in the backlog without the original customer context, making d...
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TL;DR Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. Solution: Display live HubSpot CRM data directly on the Jira ticket...
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...scalations. Clean the Data: Bad data spreads fast. Archive stale records, align statuses and priorities, and define what fields actually need to sync. Align Stakeholders: Get buy-in across IT, support...
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...ustomer satisfaction, trust, and how smoothly your support team operates. Like the invisible part of an iceberg, these overlooked metrics might not be obvious — but they’re often where the real p...
- App Central
- Article
- jira
- sla
- support
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...icketing areas / systems. 3: Actually provide a single sign on across your support products. At it is, I have had to log into about 6 different Atlassian sites. With the same user ID and password, g...
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....net). However, I do have a **Recovery ID**: a26c6b19-bbc6-4c3c-85f6-40b5129aa710 My Atlassian account email was: kononov.ruslan@gmail.com I tried to use the support form, but it requires an a...
- Jira
- Question
- access
- atlassian-support
- cloud
- company
- jira
- +3 more tags...
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...hoose is free according to Atlassian: Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: a...
- Jira
- Question
- cloud
- error
- jira
- jira-cloud
- site
- +1 more tag...
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Customer is considering signing up for the Premier Support offering and asking if this would make a huge difference. I’d love to hear about your experience with it—whether it's been worth t...
- Enterprise
- Discussion
- offering
- support
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Hi team, Could you please run GC on all the repos in my bitbucket workspace that are larger than 10MB? The largest repo's name starts with "wr" and is larger than 1GB. There are no egre...
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...ervice (KCS) Capable is ideal for teams practicing KCS, where knowledge is generated as support issues arise but still requires formal validation before publication. - Auto-request approvals when new p...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 i...
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Introduction: Support teams often need developer input when resolving complex issues. Without a seamless connection, support tickets can get stuck in Jira while developers work separately in G...
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...ifferent tools to enhance our workflows, including AI. Is there a way we can get a pilot going for a subset of users to test Confluence Premium? <![if !supportLists]> &n...
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...his helps projects stay on schedule, and everyone stays informed. Many teams have already seen big improvements with this integration. IT support teams can quickly solve issues by linking t...
- App Central
- Discussion
- documentation
- jira
- sharepoint
- support
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On the "Customers" tab, I've already added some organization but also emails (without including them in an organization), however for the last ones I cannot delete them. Some have an a...
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I’ve been using Trello since 2017 to store over 25 years of information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I ty...
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...ee below). We have been seeing this screen for at least the past 3 hours and 20 minutes, and it is far from the 1-3am period that the Maintenance Windows help page (https://support.atlassian.com/o...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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...nsure consistency in their queue setups, but only within a certain project or department. 👩💼 Real-life scenario Let’s say you’re an admin managing queues for both IT Support and Sales Support...
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hi there I have 2 boards for clients work, one, relatively small always works great, no matter the time of the day. A second board where we have more people (max 20 people on it) and LOTS more card...
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When I am in calendar view I can't see multiple months seamlessly.. but when I add calendar power up I can see what I want but lose the functionality of seeing jobs stretch across multiple days at a ...
- Trello
- Question
- calendar
- functionality
- improvement
- support
- trello
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